Salesforce Business Analyst Senior

4 days ago

Québec, Quebec, Canada LGS, une Société IBM an IBM Company Full time
About the Role

We are seeking a highly skilled Salesforce Business Analyst Senior to join our team at LGS, an IBM Company. As a key member of our team, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives.

Key Responsibilities
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
  • Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
  • Formulate and maintain salesforce solution documentation.
  • Work with the design team to ensure that the most significant business operations are addressed.
  • Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Create a requirements management strategy for the project.
  • Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints.
Requirements
  • Bachelor's degree in IT Business administration.
  • A minimum of 7 years of relevant experience as a business analyst in the fields of functional analysis and needs identification.
  • Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud.
  • Knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
  • Configuration and/or administration of customer relationship management (CRM) tools.
  • Knowledge of project lifecycle management tools is an asset.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work on exciting and challenging projects.
How to Apply

If you are a motivated and experienced Salesforce Business Analyst Senior looking for a new challenge, please submit your application. We look forward to hearing from you

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