Agile Transformation Coach
4 days ago
Genesys is seeking an experienced Agile Coach to join our IT Strategic Management Office (IT SMO) team. As an Agile Coach, you will play a key role in guiding our diverse IT teams in adopting and improving consistency and delivery of agile practices.
Key Responsibilities- Mentor and support established Agile teams in utilizing advanced understanding of Scrum, Kanban, and scaled Agile practices.
- Assess current team practices and maturity levels using metrics and performance measures, providing actionable insights for improvement.
- Develop and deliver tailored training programs to support Agile roles and responsibilities across the organization.
- Engage with VP and C-suite executives to foster an understanding and enthusiasm for Agile methodologies.
- Facilitate the alignment of Agile practices across multiple teams and departments.
- Guide teams in refining their processes and practices, such as sprint planning, daily stand-ups, retrospectives, and continuous delivery pipelines.
- Promote a culture of continuous improvement by integrating the latest Agile tools and best practices into team workflows.
- Provide strategic leadership in scaling Agile practices through frameworks such as SAFe, LeSS, or DaD.
- Resolve impediments and streamline workflows to enhance team performance.
- Excellent communication, organizational, interpersonal, and presentation skills.
- Experience with Atlassian products, especially JIRA and Confluence.
- Experience working with IT Teams developing Salesforce, Workday, ERP, NetSuite, and other package solutions is highly preferred.
- Established success in areas of impact for influence, cross-group collaboration, and focus on positive outcomes.
- Must be a self-starter, organized, and detail-oriented with competent problem-solving skills.
- English language fluency in both written and verbal communication.
- BA/BS in related degree or equivalent experience.
- 8+ years' experience in delivering Agile software solutions as an Agile Coach, Scrum Master, Product Owner, or equivalent.
- KMP, PMI-ACP, CSM, SAFe SSM, or equivalent preferred.
Genesys is a global leader in customer experience and contact center solutions. We empower more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Our Genesys Cloud platform is the #1 AI-powered experience orchestration platform, delivering the future of CX to organizations of all sizes. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
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Canada UST Full timeWho we are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 39,000+ practical problem solvers and creative...
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Canada UST Full timeWho we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 39,000+ practical problem solvers and...
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Canada Genesys Full timeAbout the RoleGenesys is seeking an experienced Agile Coach to join our IT Strategic Management Office (IT SMO) team. As an Agile Coach, you will play a key role in guiding our diverse IT teams in adopting and improving consistency and delivery of agile practices.Key ResponsibilitiesMentor and support established Agile teams in utilizing advanced...
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Canada Genesys Full timeAbout the RoleGenesys is seeking an experienced Agile Coach to join our IT Strategic Management Office (IT SMO) team. As an Agile Coach, you will play a key role in guiding our diverse IT teams in adopting and improving consistency and delivery of agile practices.Key ResponsibilitiesMentor and support established Agile teams in utilizing advanced...
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