AWS Solution Architect
7 days ago
We are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.
Key Responsibilities- Ensure customer success by building and launching Amazon Connect solutions that meet their needs and expectations.
- Conduct technology assessments and audits to identify opportunities for improvement and optimize customer experience.
- Facilitate business process reviews to understand customer requirements and develop tailored solutions.
- Educate customers on the value proposition of AWS and participate in architectural discussions to ensure successful deployment.
- Lead discovery and ROI analysis for customers, delivering presentations and estimates to support project delivery.
- Translate customer requirements into contact center design, leveraging best practices and AWS Services.
- Oversee and mentor technical teams, ensuring proposed solutions are delivered on time, on budget, and to required quality standards.
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and managing expectations.
- Drive best practice contact center design into all aspects of solution delivery.
- Effectively manage project and customer communications, delivering customer end-user training and documentation.
- Exercise independent judgment and lead enterprise-level projects with minimal direction.
- Customer-facing contact center experience.
- Experience building integrations across WFM, CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Strong communication and presentation skills, with comfort speaking with executives, IT Management, and customers.
- API integration experience.
- Strong troubleshooting and debugging skills.
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
- Knowledge of automation tools and frameworks for building, testing, and deploying software.
- Contact Center architecture knowledge.
- Experience in technology/software sales, pre-sales, or consulting.
- Advanced knowledge of AWS services and cloud architecture.
- Salesforce knowledge and familiarity with Salesforce Service Cloud.
- Contact center product knowledge of other platforms.
- Experience working with outbound dialers and campaign management.
- Knowledge of software development methodologies such as Agile and Scrum.
- AWS Cloud Practitioner Certification.
- AWS Developer Associate Certification or Professional.
- AWS Solution Architect Certification or Professional.
- Salesforce Certified Administrator.
-
AWS Solution Architect
1 day ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
1 day ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution ArchitectAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution ArchitectAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to...
-
AWS Solution Architect
1 day ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution ArchitectAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to...
-
AWS Solution Architect
1 day ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution ArchitectAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring customer success, conducting technology assessments, and facilitating business process reviews to...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
3 days ago
Canada Neuraflash LLC Full timeUnlock Customer Success with Our AWS Solution Architect RoleAs an AWS Solution Architect at NeuraFlash LLC, you will have the opportunity to drive customer success in building and launching Amazon Connect solutions. Your expertise will be instrumental in ensuring seamless customer experiences, improving agent productivity, and delivering successful cloud...
-
AWS Solution Architect
5 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
-
AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
-
AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our technical team, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success in building and launching Amazon Connect solutionsConduct technology...
-
AWS Solution Architect
4 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our technical team, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success in building and launching Amazon Connect solutionsConduct technology...
-
AWS Solution Architect
7 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
-
AWS Solution Architect
7 days ago
Canada Neuraflash LLC Full timeAbout the RoleWe are seeking a highly skilled AWS Solution Architect to join our team at Neuraflash LLC. As a key member of our organization, you will play a critical role in designing and implementing Amazon Connect solutions for our customers.Key ResponsibilitiesEnsure customer success by building and launching Amazon Connect solutions that meet their...
