Customer Experience Ambassador

2 weeks ago

Sherwood Park, Alberta, Canada Indigo Books & Music Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will play a vital role in creating a welcoming and engaging environment for our customers.

Key Responsibilities
  • Support Store Operations: Assist with daily store operations, including opening and closing procedures, to ensure a seamless customer experience.
  • Merchandising and Visual Display: Use merchandising standards to create visually appealing displays and maintain a well-organized store environment.
  • Customer Engagement: Engage with customers, understand their needs, and provide personalized recommendations to enhance their shopping experience.
  • Inventory Management: Conduct inventory cycle counts, replenish stock, and manage product returns to maintain accurate inventory levels.
  • Store Maintenance: Maintain a clean and safe store environment, including receiving and processing incoming merchandise.
Requirements
  • Experience in Retail: Previous experience in a retail environment, preferably in specialty retail or a similar industry.
  • Adaptability and Flexibility: Ability to adapt to changing situations and work in a fast-paced environment.
  • Customer Focus: Demonstrated commitment to creating an exceptional customer experience.
  • Physical Demands: Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Availability: Availability to work a flexible schedule, including evenings, weekends, and holidays.
About Indigo

At Indigo, we are committed to creating a welcoming and inclusive environment for our customers and employees. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.

We are a dynamic and growing company, and we are excited to welcome talented individuals who share our passion for customer service and retail excellence.

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