Chief Operating Officer

3 days ago

London, Ontario, Canada Tahini's Full time
Job Title: Chief Operating Officer

The Chief Operating Officer at Tahini's Franchising Corporation will report directly to the CEO. This individual will be responsible for overseeing the day-to-day management and strategic direction of nearly 50 franchise locations and counting, ensuring smooth operational performance across all stores.

Key Responsibilities:

  • Collaborate with executive leadership to set and execute strategic goals for operations.
  • Oversee day-to-day operations across franchise locations with the Regional Managers to ensure smooth and efficient management.
  • Supervise and mentor the Operations and Training teams, providing feedback and ensuring alignment with corporate goals.
  • Regularly evaluate the efficiency of business procedures and implement improvements where needed.
  • Manage procurement and resource allocation to ensure smooth operational flow.
  • Oversee customer support initiatives, ensuring that processes meet customer satisfaction goals.
  • Review financial information, making adjustments to operational budgets as necessary to promote profitability.
  • Revise and enforce company policies and ensure compliance with laws, regulations, and franchise agreements.
  • Monitor, analyze, and interpret key operational metrics to inform strategic decision-making.

Requirements:

  • Bachelor's degree (or equivalent) in business administration or related field is preferred
  • Experience in developing budgets and business plans
  • Superior negotiation skills for both internal and external purposes
  • Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)

About Tahini's Franchising Corporation:

Tahini's Franchising Corporation is a dynamic and supportive environment that offers exciting opportunities to tackle new challenges, grow professionally, and make a meaningful impact. We are committed to safety, health, diversity, and inclusion, ensuring that your contributions are valued and your well-being is a priority.

We are looking for a talented and experienced Chief Operating Officer to join our team and contribute to our transformative journey as we invest in innovative technologies and our people.

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