Bilingual Insurance Consultant

1 month ago

Dieppe, Canada TD Bank Full time

Work Location: Canada
Hours: 35
Line of Business: Personal & Commercial Banking

Compensation Overview:

We are dedicated to ensuring fair and equitable compensation for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including specifics for this position.

Position Overview:


Department Insight

At TD, we prioritize the well-being of Canadian families, simplifying access to the best advice, protection, and support during their critical moments. As a representative of TD, you will be enthusiastic about understanding our clients' needs. You will consistently provide exceptional customer service by offering tailored solutions for their distinct insurance requirements.

Role Responsibilities

Your Contributions

As a representative of TD, you will be dedicated to comprehending our clients while engaging in value-driven advisory discussions. Whether assisting incoming callers with the thrilling acquisition of their first home or vehicle, or addressing complex inquiries regarding existing insurance policies, you will provide reliable support to our clients whenever they require assistance. You will consistently deliver exceptional customer service by offering each caller the appropriate solutions tailored to their unique insurance needs.

As a valued member of our Contact Centre Team, you will:

  • Enhance Customer Experience: Aim to provide an outstanding customer service experience by fostering relationships through value-based advisory conversations and friendly support utilizing your knowledge of TD products, services, and solutions.
  • Efficient Problem Solving: Address customer inquiries at the first point of contact by asking pertinent questions and responding empathetically to their concerns.
  • Meet Performance Goals: Consistently achieve performance objectives, including customer experience survey results, advisory and quality goals, compliance regulations, and productivity targets.
  • Commit to Continuous Learning: Actively engage in ongoing training and coaching to facilitate your growth and development in your role.

Work Environment

Following the completion of in-person training and onboarding sessions, this role operates within a hybrid work model, combining collaborative and independent tasks. You are expected to work from a TD location at least 2 days a week, with the flexibility to work from your secure home office on other days, provided you meet minimum system requirements (e.g., high-speed internet, etc.). Please note that details regarding the hybrid model may evolve based on business needs. The hiring manager will provide further information about how this operates within their team.

Qualifications for Success

  • Post-secondary education and/or relevant experience.
  • Must be bilingual in English and French.
  • (Quebec ONLY) Minimum education requirement: Secondary school diploma or equivalent and a decision issued by the AMF recognizing at least three years of full-time employment experience.
  • Availability to work Monday – Friday between 8am – 11pm and Saturdays between 9am – 6pm.
  • Exceptional listening skills and a genuine desire to assist customers in meeting their needs and resolving concerns through value-based advisory conversations. (Preference given to candidates with experience in financial or service sectors.)
  • Ability to multitask and navigate through various computer systems, applications, and multiple screens efficiently while balancing performance to meet diverse metrics.
  • Digital proficiency across a wide range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
  • Flexibility, resilience, and a positive demeanor when addressing challenging situations.
  • Capability to work independently as well as collaboratively within a team.
  • Integrity in managing sensitive customer information in accordance with Regulatory and Compliance guidelines related to service and sales practices.
  • Effective communication skills with customers and colleagues, both verbally and in writing.
  • General Insurance (e.g., Other Than Life for Ontario) and/or license in your home province is advantageous.

Additional Insights

We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits package, we are committed to providing the support our employees need to thrive both professionally and personally.

Career Development

If you are interested in a specific career trajectory or wish to develop certain skills, we are here to assist you in achieving success. You will have regular career, development, and performance discussions with your manager to identify your areas of interest and create an effective career plan. Whether you enjoy influencing and leading others or are an innovative thinker who enjoys business planning and working on initiatives, there are numerous career paths within TD, and we are dedicated to helping you identify opportunities that align with your goals.

Additionally, you will have access to various mentoring programs to help unlock future opportunities.

Training & Onboarding

We will conduct in-person training and onboarding sessions at our Moncton location for 11 weeks to ensure you have all the necessary tools to succeed in your new role. This training will require your commitment, including but not limited to licensing, systems, and procedures.

About Us

As part of TD Bank Group, one of Canada's largest financial institutions, TD Insurance is dedicated to caring for Canadian families, making it easy to access the best advice, protection, and support during their critical moments.

TD Insurance provides a comprehensive range of products, including General Insurance and Life and Health. Over four million customers rely on us.

As the largest direct-to-consumer insurer in Canada, we continuously innovate and offer exciting and rewarding career opportunities for our nationwide workforce.

Our Total Rewards Package
Our Total Rewards package reflects our investment in our employees, helping them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants via email or phone call.

Accessibility Accommodations
Your accessibility is important to us. Please inform us if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help eliminate barriers so that you can participate throughout the interview process.

We look forward to connecting with you.

Language Requirement:

N/A.

#J-18808-Ljbffr

  • Bilingual Insurance Consultant

    1 month ago

    Dieppe, Canada TD Bank Full time

    Work Location: Canada Hours: 35 Line of Business: Personal & Commercial Banking Compensation Overview: We are dedicated to ensuring fair and equitable remuneration for all our employees. As a prospective candidate, we encourage you to engage in open discussions with a member of our HR Team regarding compensation inquiries, including details pertinent to this...

  • Bilingual Receptionist

    2 months ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    Job Posting: Receptionist / Office Administrator at Desjardins InsuranceLocation: Dieppe, NBFull-TimeAbout Desjardins Insurance: Desjardins Insurance stands as a leading provider in the insurance industry, committed to delivering exceptional service and support to our clients. We are currently seeking a highly organized, detail-oriented Bilingual...

  • Bilingual Receptionist

    2 weeks ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    Job Posting: Receptionist / Office Administrator at Desjardins InsuranceLocation: Dieppe, NBFull-TimeAbout Desjardins Insurance:Desjardins Insurance stands as a leading provider in the insurance industry, committed to delivering exceptional service and support to our clients. We are currently seeking a highly organized, detail-oriented Bilingual Receptionist...

  • Bilingual Insurance Risk Manager

    2 weeks ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Risk Manager to join our team at GGB - Global. As a key member of our commercial insurance team, you will be responsible for managing a portfolio of clients and delivering exceptional customer service.Key ResponsibilitiesManage a designated portfolio of commercial clients,...

  • Bilingual Insurance Risk Manager

    2 weeks ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Risk Manager to join our team at GGB - Global. As a key member of our commercial insurance team, you will be responsible for managing a portfolio of clients and delivering exceptional customer service.Key ResponsibilitiesManage a designated portfolio of commercial clients,...

  • Bilingual Insurance Consultant, TD Insurance

    1 month ago

    Dieppe, Canada TD Bank Full time

    Work Location: Canada Hours: 35 Line of Business: Personal & Commercial Banking Compensation Overview: We are dedicated to ensuring fair and equitable compensation for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation-related inquiries, including details for this position.Position Overview:...

  • Bilingual Insurance Risk Manager

    2 weeks ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Risk Manager to join our Global team at GGB. As a key member of our team, you will be responsible for delivering exceptional customer service to our commercial clients, managing their insurance portfolios, and identifying opportunities for growth and improvement.Key...

  • Bilingual Insurance Risk Manager

    2 weeks ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Risk Manager to join our Global team at GGB. As a key member of our team, you will be responsible for delivering exceptional customer service to our commercial clients, managing their insurance portfolios, and identifying opportunities for growth and improvement.Key...

  • Junior Insurance Consultant

    1 month ago

    Dieppe, Canada Co-operators Full time

    Company: Co-operators Department: Agency Contact Centre Employment Type: Regular Full-Time Work Model: Office Based Language Requirement: Bilingualism in English and French is essential. The Opportunity: As a prominent Canadian financial services cooperative, we are dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in...

  • Bilingual Insurance Risk Manager

    5 days ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Advisor to join our team at GGB - Global. As a key member of our global brokerage team, you will play a critical role in delivering exceptional customer service to our commercial clients.Key ResponsibilitiesSupport a designated portfolio of commercial clients, leading business...

  • Bilingual Insurance Risk Manager

    5 days ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Advisor to join our team at GGB - Global. As a key member of our global brokerage team, you will play a critical role in delivering exceptional customer service to our commercial clients.Key ResponsibilitiesSupport a designated portfolio of commercial clients, leading business...

  • Bilingual Luxury Reservation Sales Consultant for

    3 weeks ago

    Dieppe, Canada ACCOR(CORPORATE) Full time

    **$20.60 per Hour, includes $1.50 Language Premium (French/English)**: - **In Addition $1.00 per hour Shift Premium from midnight to 3:00am**: - **Location Premium for Quebec & Ontario of $0.96** **Bilingual Luxury Reservation Sales Consultant for Hotels & Resorts** **Why work at Accor**: We are far more than a worldwide leader. We welcome you as you...

  • Insurance Customer Service Representative

    7 days ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    {"title": "Insurance Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled and empathetic Insurance Customer Service Representative to join our team at Natalie LeBlanc - Desjardins Insurance Agent. As a key member of our services division, you will be responsible for providing exceptional service and support to our clients,...

  • Insurance Customer Service Representative

    7 days ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    {"title": "Insurance Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled and empathetic Insurance Customer Service Representative to join our team at Natalie LeBlanc - Desjardins Insurance Agent. As a key member of our services division, you will be responsible for providing exceptional service and support to our clients,...

  • Insurance Customer Service Representative

    1 hour ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    {"title": "Insurance Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and empathetic Insurance Customer Service Representative to join our team at Natalie LeBlanc - Desjardins Insurance Agent. As a key member of our services division, you will be responsible for providing exceptional service and support to our...

  • Bilingual Insurance Risk Manager

    2 weeks ago

    Dieppe, Canada GGB - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Insurance Risk Manager to join our Global Risk Solutions team at GGB - Global. As a key member of our team, you will be responsible for delivering exceptional customer service to our commercial clients, managing their risk management needs, and driving business growth.Key...

  • Insurance Customer Service Representative

    2 days ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    {"title": "Insurance Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and empathetic Insurance Customer Service Representative to join our team at Natalie LeBlanc - Desjardins Insurance Agent. As a key member of our services division, you will be responsible for providing exceptional service and support to our...

  • Insurance Customer Service Representative

    21 hours ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    {"title": "Insurance Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and empathetic Insurance Customer Service Representative to join our team at Natalie LeBlanc - Desjardins Insurance Agent. As a key member of our services division, you will be responsible for providing exceptional service and support to our...

  • Insurance Associate I

    1 month ago

    Dieppe, Canada Co-operators Full time

    Company: CGIC/Co-operators Department: Agency Contact Centre Employment Type: Regular Full-Time Work Model: Office Based Language Requirement: Bilingualism in English and French is essential. Overview: As a prominent Canadian financial services cooperative, we are dedicated to fostering a sustainable and resilient society. Our team plays a...

  • Insurance Customer Service Representative

    3 days ago

    Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

    Job Title: Insurance Customer Service RepresentativeAt Natalie LeBlanc - Desjardins Insurance Agent, we are seeking a highly skilled and empathetic Insurance Customer Service Representative to join our team.About the Role:This is an exciting opportunity for a customer-focused individual to provide exceptional service and support to our clients. As an...