User Assistance Technician

3 weeks ago


Vancouver, British Columbia, Canada Cell Universe Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Cell Universe Ltd. as a User Support Technician.

Key Responsibilities
  • Education and Experience
    • Hold a College or CEGEP diploma
    • Have at least 1 year to less than 2 years of experience in a related field
  • Technical Support
    • Respond to users experiencing difficulties with computer systems and provide timely assistance
    • Consult technical manuals, user guides, and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Business Systems Support
    • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Customer Service
    • Deliver exceptional customer service to users
  • Work Environment
    • Work as a permanent employee
    • Work a standard 30 to 40 hours per week


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