Customer Care Specialist

1 month ago

Brampton, Ontario, Canada Loblaw Companies Limited Full time

Become a part of our dedicated team as a Customer Care Specialist

The Customer Care Specialist is essential in providing outstanding support to both our internal teams and valued customers. This role involves managing escalated cases and inquiries through multiple communication channels, ensuring that every customer interaction embodies the values of our organization.

Key Responsibilities:

  • Address customer requests and respond to concerns with a courteous demeanor
  • Oversee escalated issues across all service lines
  • Tackle intricate customer inquiries with exceptional analytical abilities
  • Assess customer needs and resolve requests through phone and digital platforms
  • Record all necessary details in the customer management system
  • Maintain confidentiality and adhere to service protocols
  • Manage elevated customer concerns in line with company standards
  • Collaborate with cross-functional teams to enhance customer satisfaction
  • Offer assistance in service procedures and product knowledge

Qualifications:

  • 1-3 years of experience in customer service management
  • Familiarity with retail and loyalty programs is advantageous
  • Strong analytical and problem-solving capabilities
  • Excellent organizational and verbal communication skills
  • Ability to thrive in high-pressure environments and meet targets

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