Communication Officer Trainee

7 hours ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa's Paramedic Service is seeking a skilled Communication Officer Trainee to join their team. As a key member of the Communications Branch, you will play a vital role in optimizing CACC services, improving paramedic system operations, and ensuring effective and efficient emergency response.

Key Responsibilities
  • Provide emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies.
  • Assess calls for medical assistance, provide medical pre-arrival instructions to callers, and deploy emergency vehicles and paramedics to obtain maximum coverage and efficiency.
  • Assign the most appropriate ambulance/resource to respond to emergency situations and provide pertinent information to ambulance crews.
Requirements
  • One year of post-secondary education in Emergency Communications, Public Safety, or Health Care.
  • Minimum of 4 years of experience in a customer service field (face-to-face or telephone).
  • Current Standard First Aid, CPR, and/or AED certificates.
  • Emergency Medical Dispatcher (EMD) Certification course is desirable.
  • Current Emergency Medical Responder certificate (EMR) is desirable.
Competencies, Skills, and Abilities
  • Deal with constant emergency, high-stress situations over the telephone.
  • Communicate effectively and tactfully both orally and in writing.
  • Make sound, independent decisions and exercise discretion in decision making during emergency situations.
  • Perform multi-tasks.
  • Read, interpret, understand, and explain policies and procedures.
  • Superior data entry, typing, and keyboard skills.
  • Strong memory recall.
  • Effective organization skills.
  • Ability to use and operate basic office and telecommunications equipment.
  • Establish and maintain effective working relationships with Ottawa Paramedic Service staff and members of allied emergency services.
What You Need to Know
  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral. English: oral, reading, writing.
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.
  • COVID-19 Vaccination: Effective January 2024, any employee who is hired or transferred to the Ottawa Paramedic Service in a substantive, temporary, secondment, or contract position shall provide satisfactory proof, prior to their start date, of being vaccinated against COVID-19.

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