Bylaw Intake Coordinator

4 days ago

Penticton, British Columbia, Canada City of Penticton Full time
Job Title: Bylaw Intake Administrator

The City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of all bylaw complaints, this role requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.

Key Responsibilities:
  • Gather relevant information from customers to prepare and enter bylaw files, and triage calls for service based on prioritization levels.
  • Provide early compliance grace options to bylaw violators and assign files to investigating Bylaw Enforcement Officers as needed.
  • Dispatch calls for service to Bylaw Enforcement Officers in the field using two-way radio communications.
  • Respond to front counter, phone calls, and public inquiries related to bylaws.
  • Conduct regular officer safety checks for officers on duty in the field.
  • Prepare administrative documents, notices, and letters related to bylaw files.
  • Handle monies for processing department initiatives and ticket payments.
  • Prepare statistical reports and tracking documents for monthly department operations.
  • Liaise with other city departments and outside agencies.
Requirements:
  • Keyboarding speed of 60 wpm with high accuracy in data entry.
  • Excellent customer service skills, with the ability to gather information from complainants and prioritize calls for service.
  • Effective communication skills, both verbally and in writing, to communicate with team members, City departments, and the community.
  • Positive attitude and ability to work in a fast-paced environment, handling pressure and resolving problems.
  • General office experience and computer skills to effectively initiate and manage bylaw files.
  • Relationship-building skills to develop positive working relationships with residents and community contacts.
  • Familiarity with municipal bylaws and knowledge of Criminal Code matters.
Education and Experience:
  • Completion of Senior Secondary School education supplemented by relevant Office Administration and/or Bylaw Enforcement courses.
  • Minimum of one year experience in a Bylaw Services department or related enforcement field.
  • Minimum of three years experience dealing with the public, both on the phone and face-to-face counter work.
  • Minimum of five years experience in an Administrative/Clerk role, or combination of the above.

The City of Penticton is an equal opportunities employer and welcomes applications from diverse candidates. We encourage Indigenous persons, people of colour, all genders and expressions, 2SLGBT2QIA+, persons living with disabilities, and others who reflect our ever-changing workplace to apply.

We offer a competitive wage of $33.08 per hour, increasing to $34.41 per hour on July 1, 2024, and additional 15% in lieu of benefits, vacation, and statutory holidays.

  • Bylaw Intake Coordinator

    1 week ago

    Penticton, British Columbia, Canada City of Penticton Full time

    {"Job Title": "Bylaw Intake Administrator", "Job Summary": "We are seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position will provide administrative support to the Bylaw Services Department, handling a high volume of bylaw complaints and ensuring timely and effective...

  • Bylaw Intake Coordinator

    1 week ago

    Penticton, British Columbia, Canada City of Penticton Full time

    {"Job Title": "Bylaw Intake Administrator", "Job Summary": "We are seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position will provide administrative support to the Bylaw Services Department, handling a high volume of bylaw complaints and ensuring timely and effective...

  • Bylaw Intake Coordinator

    2 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorWe are seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position will provide administrative support to the Bylaw Services Department, ensuring the efficient handling of bylaw complaints and enforcement activities.Key...

  • Bylaw Intake Coordinator

    2 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorWe are seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position will provide administrative support to the Bylaw Services Department, ensuring the efficient handling of bylaw complaints and enforcement activities.Key...

  • Bylaw Intake Coordinator

    1 week ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Bylaw Intake Administrator RoleThe City of Penticton is seeking a highly skilled and detail-oriented individual to fill the relief position of Bylaw Intake Administrator on our Bylaw Services team.Key Responsibilities:Manage and prioritize bylaw complaints, gathering relevant information and preparing files for investigation.Provide exceptional customer...

  • Bylaw Intake Coordinator

    1 week ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Bylaw Intake Administrator RoleThe City of Penticton is seeking a highly skilled and detail-oriented individual to fill the relief position of Bylaw Intake Administrator on our Bylaw Services team.Key Responsibilities:Manage and prioritize bylaw complaints, gathering relevant information and preparing files for investigation.Provide exceptional customer...

  • Bylaw Intake Coordinator

    2 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryThe City of Penticton is seeking a highly skilled and detail-oriented individual to fill the role of Bylaw Intake Administrator. As the first point of contact for the majority of all bylaw complaints, this position requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.Key Responsibilities Gather...

  • Bylaw Intake Coordinator

    2 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryThe City of Penticton is seeking a highly skilled and detail-oriented individual to fill the role of Bylaw Intake Administrator. As the first point of contact for the majority of all bylaw complaints, this position requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.Key Responsibilities Gather...

  • Bylaw Intake Coordinator

    3 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of all bylaw complaints, this role requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.Key...

  • Bylaw Intake Coordinator

    3 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of all bylaw complaints, this role requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.Key...

  • Bylaw Intake Coordinator

    5 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team at the City of Penticton. As the first point of contact for bylaw complaints, you will be responsible for gathering information, preparing files, and triaging calls for service. Your excellent customer service skills and ability to...

  • Bylaw Intake Coordinator

    5 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team at the City of Penticton. As the first point of contact for bylaw complaints, you will be responsible for gathering information, preparing files, and triaging calls for service. Your excellent customer service skills and ability to...

  • Bylaw Intake Coordinator

    5 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team at the City of Penticton. As the first point of contact for bylaw complaints, you will be responsible for gathering information, preparing files, and triaging calls for service. Your exceptional customer service skills and ability to...

  • Bylaw Intake Coordinator

    5 days ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team at the City of Penticton. As the first point of contact for bylaw complaints, you will be responsible for gathering information, preparing files, and triaging calls for service. Your exceptional customer service skills and ability to...

  • Bylaw Intake Coordinator

    2 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryThe City of Penticton is seeking a highly organized and detail-oriented individual to fill the role of Bylaw Intake Administrator. This position will be responsible for providing administrative support to the Bylaw Services team, including handling bylaw complaints, preparing files, and dispatching calls for service.Key ResponsibilitiesProvide...

  • Bylaw Intake Coordinator

    2 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job SummaryThe City of Penticton is seeking a highly organized and detail-oriented individual to fill the role of Bylaw Intake Administrator. This position will be responsible for providing administrative support to the Bylaw Services team, including handling bylaw complaints, preparing files, and dispatching calls for service.Key ResponsibilitiesProvide...

  • Bylaw Compliance Support Specialist

    4 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    About the RoleThe City of Penticton is seeking a dedicated Bylaw Intake Administrator to join our dynamic Bylaw Services department. As the initial point of contact for bylaw-related concerns, you will play a vital role in upholding community safety and well-being.Your ResponsibilitiesGather essential information from individuals reporting bylaw violations...

  • Building Official III

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    About the RoleThe City of Penticton is seeking a highly skilled and experienced Building Official III to join our Building & Permitting Team. As a key member of our team, you will be responsible for managing complex development files from the pre-application stage to occupancy, providing leadership on building permit processes, and ensuring compliance with...

  • Building Official III

    1 month ago

    Penticton, British Columbia, Canada City of Penticton Full time

    City of PentictonBuilding Official III Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services.The City of...

  • Animal Care Center Supervisor

    1 month ago

    Penticton, British Columbia, Canada BC SPCA Full time

    POSITION: Director of Animal Services STATUS: Permanent; Full-Time SHIFT: 35 hours per week LOCATION: South Okanagan-Similkameen CLASSIFICATION: Exempt WAGE: Salaried CLOSING DATE: Open Until Filled We embrace diversity, appreciate differences, and promote inclusion in our hiring practices. We encourage applications from all qualified...