Veterinary Client Experience Coordinator

2 days ago

Peterborough, Ontario, Canada VCA Canada Full time

Veterinary Client Experience, Tech Assistant

Location: Peterborough, ON

Schedule: Casual, Part-time

Burnham Mansion Animal Hospital is seeking a reliable and caring Veterinary Client Experience, Technician Assistant to join our team. This casual, part-time opportunity involves a range of responsibilities that contribute to the efficient daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated.

Key Responsibilities and Attributes:

  • Willingness to learn about veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments.
  • Excellent customer service skills, with a real aptitude for putting people at ease and creating a welcoming environment.
  • Create a positive, low-stress atmosphere for our clients and patients, with the ability to adapt to changing situations.
  • General housekeeping duties, including cleanliness of reception area, pet holding areas, and common areas.
  • Strong organizational skills, with the ability to take initiative in carrying out assignments independently.
  • Client care responsibilities, including answering a multiline phone system and tracking and booking appointments effectively.
  • Respond and manage email correspondence, including clients, referring veterinarians, and internal office messages.
  • Admitting and discharging pet patients.
  • Invoicing/billing, including creating estimates, obtaining pet owner confirmation, and processing payments.
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.

What VCA Canada Offers:

Join our team and you will make a huge difference in the lives of pets and their families. With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation.

  • Flexible schedules.
  • Competitive wages and benefits.
  • VCA Canada Student Loan RRSP Program – Ask us more.
  • RRSP Employer 5% Match Program – saving for your future just got easier.
  • Opportunity to apply for a Veterinary Technologist scholarship (annual process).
  • Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips.
  • Extensive online anytime-anywhere access to journals and textbooks.
  • Annual uniform allowance.
  • Exceptional career development: there is room to grow here.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.
  • And extra perks like shopping discounts and cool wellness apps.

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