Customer Solutions Coordinator
2 days ago
The Customer Solutions Coordinator is responsible for facilitating the order entry process, sending out repair estimates and service form requirements, and bridging orders between GHX and the ERP system.
Key Responsibilities- Provide accurate and timely delivery of order entry and order confirmations with 98% accuracy.
- Manage EDI/GHX order management, including sending estimates to customers and following up on service requests.
- Ensure daily KPIs and expectations are met or exceeded.
- Perform other related duties as assigned to provide exceptional customer service.
Required:
- High School Diploma or equivalent required.
- Minimum of 2 years customer service-related experience requested.
- Basic to Medium Microsoft Office skills required.
Preferred:
- Experience with order entry ERP systems an asset.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail-oriented.
- Motivated, results-oriented, and persistent.
- Proactive, takes initiative, maintains a positive attitude, and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.
- Ability to work flexible hours.
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings:
- Competitive salaries, annual bonus.
- Comprehensive medical benefits and pension plan.
- Generous Paid Vacation and Sick Time.
- Paid Parental Leave and Adoption Assistance.
Connected Culture:
- Work-life integrated culture that supports an employee-centric mindset.
- Offers onsite, hybrid, and field work environments.
- Paid volunteering and charitable donation/match programs.
- Diversity, Equity & Inclusion Initiatives, including Employee Resource Groups.
- Dedicated Training Resources and Learning & Development Programs.
- Paid Educational Assistance.
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