Bilingual Client Support Analyst
1 month ago
Join BDC as a Bilingual Analyst in the Client Contact Centre
At BDC, we prioritize our team members and promote a supportive and inclusive work environment. As part of our organization, you will engage in meaningful projects that assist Canadian entrepreneurs. Enjoy a range of benefits including flexible savings options, ample vacation time, and a hybrid working arrangement.
Key Responsibilities:
- Manage customer inquiries via phone and electronic channels
- Guide clients in utilizing various platforms such as online portals and mobile applications
- Troubleshoot technical challenges while delivering outstanding customer service
- Maintain current knowledge of BDC's offerings
- Collaborate with business centers to explore funding possibilities
Qualifications:
- Degree or certification in administration or a related discipline
- 1-3 years of experience in customer service and technical assistance
- Proficiency in both French and English
If you excel in a dynamic setting and have a passion for assisting clients, this position at BDC, recognized as a Top Employer in Canada for its commitment to diversity and inclusion, may be the right fit for you.
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