Bilingual Client Support Analyst

1 month ago


Québec, Quebec, Canada BDC Full time

Join BDC as a Bilingual Analyst in the Client Contact Centre

At BDC, we prioritize our team members and promote a supportive and inclusive work environment. As part of our organization, you will engage in meaningful projects that assist Canadian entrepreneurs. Enjoy a range of benefits including flexible savings options, ample vacation time, and a hybrid working arrangement.

Key Responsibilities:

  • Manage customer inquiries via phone and electronic channels
  • Guide clients in utilizing various platforms such as online portals and mobile applications
  • Troubleshoot technical challenges while delivering outstanding customer service
  • Maintain current knowledge of BDC's offerings
  • Collaborate with business centers to explore funding possibilities

Qualifications:

  • Degree or certification in administration or a related discipline
  • 1-3 years of experience in customer service and technical assistance
  • Proficiency in both French and English

If you excel in a dynamic setting and have a passion for assisting clients, this position at BDC, recognized as a Top Employer in Canada for its commitment to diversity and inclusion, may be the right fit for you.



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