Call Center Team Lead

4 days ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential with OpenRoad Auto Group

We are seeking a highly motivated and experienced Call Center Team Lead to join our dynamic team at OpenRoad Auto Group. As a key member of our Client Contact Center, you will be responsible for leading a team of customer service representatives and driving excellence in customer support.

Key Responsibilities:
  • Lead a team of customer service representatives and provide guidance and support to ensure exceptional customer experience
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer issues and concerns
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to team members to enhance their skills and knowledge
Requirements:
  • Proven experience in a call center or customer service leadership role
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Excellent problem-solving and conflict resolution skills
  • Fluency in Mandarin and English is an asset
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At OpenRoad Auto Group, we are committed to providing our customers with an exceptional experience. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.



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