Senior Systems Analyst

3 weeks ago

Ottawa, Ontario, Canada S.i. Systèmes Full time
Job Description

S.i. Systèmes is seeking a highly skilled Technical Systems Analyst to join their team. As a key member of the team, you will be responsible for the configuration, documentation, testing, training, and implementation of plug-ins and modules within ServiceNow.

Key Responsibilities:
  • Collaborate with stakeholders to establish project scope, system goals, and requirements
  • Develop in-depth knowledge of the IT Service Management (ITSM) Module in ServiceNow to demonstrate out-of-the-box functionality to clients and document their requirements
  • Manage the analysis, requirements, and configuration of new modules in ServiceNow
  • Conduct business process analysis and cost/benefit analysis to align ServiceNow solutions with business initiatives
  • Deliver system requirements for the ServiceNow platform to software developers
  • Develop test scripts and coordinate user acceptance (UAT) testing for production
  • Provide documentation on all processes and training as needed
  • Develop, analyze, prioritize, and organize requirements by creating diagrams, workflows, and data mapping documentation
  • Develop and maintain service catalog
Requirements:
  • 5+ years of experience as a Systems Analyst supporting modernizations
  • 5+ years of experience supporting the design and implementation of software systems
Desirable Skills:
  • 4+ years of experience configuring, customizing, and testing the ServiceNow platform
  • 4+ projects providing technical and functional demonstrations, end-user training materials, and handing over to Operations/Support
  • 4+ projects learning systems/application's capability and instructing business teams on out-of-the-box (OOTB) functionality
  • 4+ projects translating business requirements into technical requirements and helping provide estimates for configuration and development effort

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