**VP Project Delivery Lead**

2 weeks ago

Calgary, Alberta, Canada CLevelCrossing Full time

About the Role

We are seeking a highly skilled and experienced VP Project Delivery Lead to join our team at CLevelCrossing. As a key member of our leadership team, you will be responsible for leading our project delivery efforts and ensuring the successful execution of our digital projects.

Key Responsibilities

  1. Client Relations
  • Act as the primary point of contact for communicating needs between the client, team, and vendors.
  • Understand the client's short and long-term goals, as well as their competition.
  • Inform clients on how to drive project success.
  • Be a diplomatic leader who builds relationships and consensus with team members, clients, and executives.
  • Identify additional opportunities within the ask or opportunistically within the account.
  • Improve existing client relationships to increase customer satisfaction.
Project Excellence
  • Support developing solutions to drive client business.
  • Ensure the overall business and portfolio runs effectively.
  • Approach problems in a calm and logical manner, finding creative solutions to challenges.
  • Drive negotiation and changes within the portfolio, effectively supporting teams throughout.
  • Communicate and understand large amounts of information in a highly-organized manner.
  • See an account from a big-picture view, understanding what level of detail should be communicated, including priorities, risks, and issues.
  • Handle a wide variety of sensitive issues effectively and confidentially.
  • Understand how company goals and objectives are relevant to teams.
  • Drive ongoing process improvements and best practices at the account and discipline level.
  • Support the planning and management of large complex projects as required.
  • Forecast, track, and manage project budgets, revenue, POs, and invoices.
  • Identify, analyze, prioritize, mitigate, and communicate project risks.
  • Create a positive, team-oriented environment that produces award-winning work.
  • Participate in the hiring process as required.
  • Build and sustain internal Critical Mass executive working relationships.
  • Apply expert knowledge of project delivery best practices, project financials, planning, forecasting, and resourcing in order to manage project teams and business issues.
  • Lead teams in all phases of a project lifecycle with coaching and encouragement.
  • Establish clear expectations on how teams work together to achieve goals and objectives.
  • Effectively communicate stories across a variety of internal and external stakeholders.
  • Understand the risks and impacts of small changes on the overall account.
  • Work together with disciplines to define appropriate resources for client needs and deliverables.
  • Confidently lead change processes at the client, employee, and project level.
  • You are a key driver in the project review process, including project plan reviews, SOW reviews, change and risk management reviews, etc.
  • Own the review process, including plan, SOW, change, and risk management reviews.
  • Integrate strategy and business development skills with project delivery to grow the portfolio and relationship.
Account Planning and Operations
  • Create and own the account road map development, including all projects being tied into the overall account picture.
  • Act as a career manager and provide project delivery guidance, mentoring, and training.
  • Drive continuous team development to effectively deliver solutions.
  • Understand an account from different points of view and how team members fit.
  • Contribute to the client pitch process by integrating strategy and business development skills with project delivery capabilities.
  • Foster the skillset of the Project Delivery team through mentoring and training.
  • Recruit best industry talent and provide an environment for the development of key talent.
  • Provide thought leadership in Project Delivery.

Requirements

  • 9-12 years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, and maintenance.
  • Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
  • Mastery of collaboration and issue tracking tools such as Box, Jira, and Confluence.
  • Experience leading teams.
  • Mastery of managing, controlling, and speaking to project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting.

About CLevelCrossing

CLevelCrossing is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to.

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