Senior Liability Claims Analyst
1 month ago
Company:
Xpera - Liability Claims Specialist - Full Time (Remote, Anywhere in Canada) Xpera is a leading independent Third-Party claims Administrator providing comprehensive claims services for various insurance entities, including Lloyd's syndicates and domestic insurers. Our expertise extends to self-insured organizations and those with high deductibles or self-insured retention.
We collaborate with a vast network of independent adjusting firms across Canada, with offices staffed by experienced senior examiners and qualified desktop examiners. Our team possesses regional expertise and is licensed in all Canadian provinces. We are seeking a qualified candidate to join our dynamic team at Xpera.
While this role is primarily remote, attendance at the office may be required for training, client meetings, or team gatherings with prior notice.
Key Responsibilities:
Serve as an examiner for various accounts, ensuring prompt, fair, and high-quality claims service to clients. Assess liability claims thoroughly. Guide Field Adjusters during assignment investigations. Negotiate settlements directly with claimants or their representatives. Manage claims payments and settlements through trust accounts. Collaborate with all stakeholders to ensure client satisfaction.Required Education, Knowledge, and Experience:
A college diploma or a combination of education and relevant business experience. CIP designation is an asset. At least 5 years of experience in casualty claims, including professional lines. Experience in professional liability, including complex coverage analysis. Familiarity with Lloyd's is a distinct advantage.Competencies for Success:
Ability to effectively direct adjusters of varying levels and work collaboratively in a team setting. Proven communication skills with both internal and external associates, utilizing effective written and verbal techniques. A positive, proactive attitude with a strong customer service focus, ensuring timely resolution of inquiries. Strong analytical, problem-solving, and organizational abilities. Demonstrated initiative in identifying and implementing effective solutions. Proven capability to manage multiple tasks in a fast-paced environment. Exceptional computer proficiency, including navigating various systems and working in a paperless environment.What We Offer:
Competitive Compensation Work-Life Balance Remote Work Opportunities E-flex Benefits Program Wellness Initiatives Registered Retirement Savings Plan (RRSP) with a 2% match for full-time employees Opportunities for Training and Career Development Employee Referral Bonuses Employee Recognition Programs Access to Vendor Discount Programs Reimbursement for Adjusting Licenses and DuesXpera and its affiliates are committed to welcoming and encouraging applications from individuals with disabilities. Accommodations are available upon request throughout the recruitment and assessment process.
Xpera and its affiliated companies do not accept unsolicited resume submissions from third-party recruiters and request that agencies refrain from contacting Xpera employees or managers directly regarding candidate presentations. Please note that Xpera will not pay a fee for any placement resulting from unsolicited resumes and considers any unsolicited resumes as public information.
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