Human Resources Advisor

6 hours ago

Ottawa, Ontario, Canada Hydro Ottawa Full time
Job Summary

The Human Resources Advisor plays a vital role in providing exceptional service to internal clients, ensuring timely and effective resolution of employee inquiries. This position requires a high level of independence, discretion, and judgment to ensure client satisfaction.

Key Responsibilities
  • Provide first-point-of-contact service through various channels, including telephonic, electronic, and paper-based communication.
  • Utilize established communication scripts to handle diverse topics and ensure consistency in service delivery.
  • Identify client needs, clarify information, research issues, and provide solutions or alternatives using applicable policies, procedures, and guidelines.
  • Support employees and People Leaders with various HR processes, including benefits, pension enrollment, recruitment, absence, labor relations, safety, training, and other key processes.
  • Perform basic HR transactions with quality assurance in HR Technology, as required.
  • Evaluate client inquiries and escalate to Tier 3 Centre of Expertise Specialist or HR Partner, as per established procedures.
  • Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
  • Encourage self-serve portals and promote HR programs, policies, and procedures.
  • Build sustainable relationships and engage clients by exceeding expectations.
  • Implement an effective "bring forward" system to support daily inquiries, ensuring timely follow-up.
  • Stay up-to-date with HR policies, procedures, and educational opportunities to enhance job knowledge.
  • Ensure calls are answered according to established service delivery standards.
  • Conduct data analysis and reporting.
  • Stay informed about changes to policies, processes, and procedures.
  • Maintain key data for reporting purposes.
  • Perform other related duties as required.
Requirements
  • Post-secondary education in a related field, preferably Human Resources or Business Administration.
  • Minimum 1 year of relevant experience, preferably in a Human Resources environment.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Previous experience in a client support role.
  • General knowledge of Human Resources policies, processes, and systems.
  • Experience in providing excellent client service.
  • Effective communication skills, including active listening.
  • Familiarity with Service Centre call tracking systems and practices.
  • Familiarity with HR processes and systems.
About Hydro Ottawa

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves. We encourage applications from all qualified individuals and are committed to preventing and removing barriers to employment for people with disabilities.

Applicants must be legally entitled to work in Canada.

  • Human Resources Advisor

    7 days ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job SummaryThe Human Resources Advisor plays a vital role in providing exceptional service to internal clients, ensuring timely and effective resolution of employee inquiries. This position requires a high level of independence, discretion, and initiative to ensure client satisfaction.Key ResponsibilitiesServe as the primary point of contact for HR services,...

  • Human Resources Advisor

    7 days ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job SummaryThe Human Resources Advisor plays a vital role in providing exceptional service to internal clients, ensuring timely and effective resolution of employee inquiries. This position requires a high level of independence, discretion, and initiative to ensure client satisfaction.Key ResponsibilitiesServe as the primary point of contact for HR services,...

  • Senior Human Resources Advisor

    3 days ago

    Ottawa, Ontario, Canada Quantum Management Services Full time

    Job Title: Senior Human Resources AdvisorWe are seeking a highly skilled Senior Human Resources Advisor to join our team at Quantum Management Services. As a key member of our HR department, you will play a critical role in providing expert advice on HR policies, supporting job evaluations, and driving the continuous improvement of HR programs to align with...

  • Senior Human Resources Advisor

    3 days ago

    Ottawa, Ontario, Canada Quantum Management Services Full time

    Job Title: Senior Human Resources AdvisorWe are seeking a highly skilled Senior Human Resources Advisor to join our team at Quantum Management Services. As a key member of our HR department, you will play a critical role in providing expert advice on HR policies, supporting job evaluations, and driving the continuous improvement of HR programs to align with...

  • Human Resources Advisor

    1 day ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job SummaryThe Human Resources Advisor plays a vital role in providing exceptional service to internal clients, ensuring timely and effective resolution of employee inquiries. This position requires a high level of independence, discretion, and judgment, with a focus on delivering client satisfaction in every interaction.Key ResponsibilitiesServe as the...

  • Human Resources Advisor

    2 days ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job SummaryThe Human Resources Advisor plays a vital role in providing exceptional service to internal clients, ensuring timely and effective resolution of employee inquiries. This position requires a high level of independence, discretion, and judgment, with a focus on delivering client satisfaction in every interaction.Key ResponsibilitiesServe as the...

  • Bilingual Senior Human Resources Advisor

    2 days ago

    Ottawa, Ontario, Canada Stafflink Full time

    Job Title: Bilingual Sr. Human Resources AdvisorStafflink is seeking a highly skilled Bilingual Sr. Human Resources Advisor to join their team in Ottawa. The ideal candidate will have experience providing HR advisory services, coaching, and guiding employees on HR-related policies and procedures.Key Responsibilities:Administering processes related to job...

  • Bilingual Senior Human Resources Advisor

    2 days ago

    Ottawa, Ontario, Canada Stafflink Full time

    Job Title: Bilingual Sr. Human Resources AdvisorStafflink is seeking a highly skilled Bilingual Sr. Human Resources Advisor to join their team in Ottawa. The ideal candidate will have experience providing HR advisory services, coaching, and guiding employees on HR-related policies and procedures.Key Responsibilities:Administering processes related to job...

  • Summer 2024: Human Resources Support Specialist

    1 month ago

    Ottawa, Ontario, Canada DC Department of Human Resources Full time

    General Job Information Job Overview: The DC Department of Human Resources is seeking dedicated individuals for various summer programs aimed at youth aged 3 to 17. These programs encompass a range of activities including sports, aquatic events, therapeutic sessions, and other day camps. The Summer Camp Office is responsible for overseeing the...

  • Senior Human Resources Advisor

    1 week ago

    Ottawa, Ontario, Canada Quantum Management Services Full time

    Job SummaryWe are seeking a highly skilled Senior Human Resources Advisor to join our team at Quantum Management Services. As a key member of our HR department, you will be responsible for managing job evaluations, compensation, leave management, official languages, and employee relations.Key ResponsibilitiesProvide expert advice on HR policies and...

  • Senior Human Resources Advisor

    1 week ago

    Ottawa, Ontario, Canada Quantum Management Services Full time

    Job SummaryWe are seeking a highly skilled Senior Human Resources Advisor to join our team at Quantum Management Services. As a key member of our HR department, you will be responsible for managing job evaluations, compensation, leave management, official languages, and employee relations.Key ResponsibilitiesProvide expert advice on HR policies and...

  • Summer 2024: Human Resources Support Specialist

    1 month ago

    Ottawa, Ontario, Canada DC Department of Human Resources Full time

    General Job InformationJob Summary: The DC Department of Human Resources provides a range of engaging urban camping experiences for youth aged 3 to 17. These experiences encompass sports camps, aquatic camps, therapeutic camps, and various day camps. The Summer Camp Office oversees the administrative functions related to the department's Summer Camps,...

  • Summer 2024: Human Resources Support Specialist

    1 month ago

    Ottawa, Ontario, Canada DC Department of Human Resources Full time

    General Job Overview Position Summary: The DC Department of Human Resources provides a range of engaging urban camping experiences for youth aged 3 to 17. These programs encompass sports, aquatic activities, therapeutic sessions, and various day camps. The Summer Camp Office oversees the administrative functions related to these summer initiatives,...

  • Summer 2024 Human Resources Support Specialist

    1 month ago

    Ottawa, Ontario, Canada DC Department of Human Resources Full time

    General Job Information Job Overview: The DC Department of Human Resources is dedicated to providing enriching urban camping experiences for youth aged 3 to 17. These experiences encompass a range of activities including sports, aquatic programs, therapeutic camps, and various day camps. The Summer Camp Office is responsible for overseeing the...

  • Human Resources Generalist

    2 weeks ago

    Ottawa, Ontario, Canada Geriatric Resources, LLC Full time

    Job DescriptionWe are seeking a skilled Human Resources Generalist to join our team at Geriatric Resources, LLC. As a key member of our organization, you will play a vital role in helping us achieve our business objectives through effective human resources management.Key Responsibilities:Administer benefits programs, including health, vision, and dental...

  • Human Resources Generalist

    2 weeks ago

    Ottawa, Ontario, Canada Geriatric Resources, LLC Full time

    Job DescriptionWe are seeking a skilled Human Resources Generalist to join our team at Geriatric Resources, LLC. As a key member of our organization, you will play a vital role in helping us achieve our business objectives through effective human resources management.Key Responsibilities:Administer benefits programs, including health, vision, and dental...

  • Senior Human Resources Advisor, Staffing

    24 hours ago

    Ottawa, Ontario, Canada Ncc Ccn Full time

    Job Title: Senior Human Resources Advisor, StaffingThe National Capital Commission offers a dynamic and flexible work environment that values employee well-being and productivity. As a Senior Human Resources Advisor, Staffing, you will play a key role in leading full-cycle staffing and recruitment processes to meet the organization's current and future...

  • Senior Human Resources Advisor, Staffing

    20 hours ago

    Ottawa, Ontario, Canada Ncc Ccn Full time

    Job Title: Senior Human Resources Advisor, StaffingThe National Capital Commission offers a dynamic and flexible work environment that values employee well-being and productivity. As a Senior Human Resources Advisor, Staffing, you will play a key role in leading full-cycle staffing and recruitment processes to meet the organization's current and future...

  • Human Resources Manager

    5 days ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Human Resources Specialist Job DescriptionWe are seeking a skilled Human Resources Specialist to join our team at Aspirion Health Resources, LLC. This role will play a critical part in helping us achieve our productivity goals through effective workforce management.Key Responsibilities:Benefits Administration: Administer benefits programs, including health,...

  • Human Resources Manager

    5 days ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Human Resources Specialist Job DescriptionWe are seeking a skilled Human Resources Specialist to join our team at Aspirion Health Resources, LLC. This role will play a critical part in helping us achieve our productivity goals through effective workforce management.Key Responsibilities:Benefits Administration: Administer benefits programs, including health,...