Accounting Support Specialist

2 weeks ago

Mississauga, Ontario, Canada AccuGen Accounting Ltd. Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at AccuGen Accounting Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities
  • Client Support: Respond to client inquiries, resolve issues, and provide timely and effective solutions.
  • Account Management: Maintain accurate records, track client interactions, and ensure seamless communication.
  • Team Collaboration: Work closely with internal teams to resolve complex issues and provide support.
  • Process Improvement: Identify areas for improvement and implement changes to enhance the overall customer experience.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • Language: English
  • Asset Languages: Hindi, Panjabi (Punjabi)
Skills and Qualifications
  • Communication: Excellent written and verbal communication skills
  • Problem-Solving: Ability to analyze and resolve complex issues
  • Organizational: Strong organizational and time management skills
  • Technical: Proficient in database software, MS Office, and Google Drive
Work Environment
  • Work Conditions: Fast-paced environment with tight deadlines
  • Physical Capabilities: Ability to work in a repetitive task environment
Personal Qualities
  • Client Focus: Strong client focus and commitment to customer satisfaction
  • Interpersonal Skills: Excellent interpersonal and communication skills
  • Reliability: Dependable and reliable with a strong work ethic
Benefits
  • Free Parking: Free parking available on site
Language Code:

en-US

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