Sales Associate

21 hours ago

Ottawa, Ontario, Canada Tapestry Full time
Job Title: Sales Associate - Luxury Retail

Join the Tapestry portfolio as a Sales Associate and be part of a global house of brands committed to innovation and inclusivity. As a Sales Associate, you will create a memorable customer experience by providing exceptional service and selling skills that WOW the customer.

Selling and Service
  • Understand organizational objectives and make decisions that align with Company priorities and values.
  • Create personal sales and clienteling strategies in partnership with the management team.
  • Meet customer needs through solution-oriented and forward thinking.
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
  • Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Influence customers' purchase decisions by balancing patience and assertiveness.
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors.
  • Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Develop product knowledge skills and remain aware of current collections.
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships.
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Build lasting and loyal relationships with customers.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission.
  • Foster an environment of teamwork, trust and collaboration with peers, customers and supervisors.
  • Demonstrate confidence when working with customers.
  • Take initiative; have a high-level of ownership and accountability for individual results.
  • Welcome feedback and adapt behaviors as appropriate.
  • Represent Coach as a brand ambassador at all times.
  • Be adaptable and flexible to change.
  • Maintain a calm and professional demeanor at all times.
  • Create short and long-term strategies to achieve personal metrics and performance goals.
  • Utilize Company tools to keep self-informed.
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary.
  • Promote and endorse a team selling environment.
Operations
  • Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
  • Adhere to all retail policies and procedures including POS, Operations and Loss Prevention procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals.
  • Replenish inventory on sales floor as needed.
  • Process shipments as needed.
Additional Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Possesses current knowledge of fashion trends and competition in the marketplace.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at https://www.coach.com/.

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