Crisis Intervention Specialist

4 days ago

Thunder Bay, Ontario, Canada Calian Group Full time
Job Title: Crisis Support Worker

Location: North Bay, ON

Remote: No

Business Unit: Health

Department: Health Services

Position Overview

Calian is currently building a team of Crisis Support Workers to support a 911 call centre for a public safety organization. Our goal is to provide immediate support and de-escalation to individuals experiencing mental health crises, diverting non-emergent calls to more appropriate services, and reducing the volume of non-emergent mental health-related calls.

Responsibilities

  • Offer immediate de-escalation and support to individuals experiencing mental health crises
  • Divert non-emergent mental health-related calls to more appropriate services, including regional mental health and addiction support services
  • Decrease the volume of non-emergent mental health-related calls
  • Reduce the use of public safety personnel for non-emergent responses when appropriate
  • Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues

Qualifications

  • Telephone crisis service delivery experience, preferably more than 2 years
  • Data entry and excel reporting experience
  • Experience providing intensive brief intervention, crisis intervention, and system navigation to clients over the phone
  • Delivery of over the phone assessments and safety planning
  • Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
  • Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
  • Strong knowledge of appropriate mental health, addiction, problem gaming/gambling, and other community resources for system navigation and referral
  • Critical thinking and problem-solving skills
  • Ability to effectively and efficiently navigate multiple computer systems
  • Ability to work well both independently and as part of a multi-disciplinary team

Additional Requirements

  • You will be able to obtain a Provincial Security Clearance

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