Case Manager

5 hours ago

Calgary, Alberta, Canada The Alex Full time
Job Title: Case Manager

We are seeking a highly skilled and compassionate Case Manager to join our team at The Alex. As a Case Manager, you will play a critical role in providing support and guidance to individuals who are experiencing homelessness and struggling with addiction and mental health issues.

Job Summary:

The Case Manager will work within a multidisciplinary team to provide intensive case management services to program participants. This will involve assessing individual needs, developing and implementing personalized service plans, and connecting participants with community resources and services.

Key Responsibilities:
  • Provide culturally sensitive services to program participants
  • Uphold the principles of Harm Reduction and Housing First
  • Understand and follow program policies and procedures
  • Complete monthly evidence-based assessments tools with program participants, and required data entry
  • Create, implement and update client-centred service plan goals, safety planning, wellness contracts and treatment plans
  • Provide case management, using an Intensive Case Management model, to individuals exiting homelessness
  • Support program participants who experience acute, severe and persistent mental health and substance use disorders
  • Connect participants to appropriate services in the community and assist in facilitating referrals as needed
  • Teach and support participants in their suites and community settings with daily living skills
  • Help identify risk factors which could lead to eviction, and work alongside program participants to reduce the likelihood of eviction
  • Accompany and/or provide transportation support to external appointments, and assist with activities of daily living
  • Advocate for the rights of program participants
  • Aid participants with systems navigation including justice, financial, and health care system(s)
  • Assist participants with obtaining and maintaining income supports
  • Assist program participants with rent payment and rental arrear payment plans as needed
  • Understand and support participants with medication assistance as required
  • Demonstrate strong crisis support and de-escalation skills
Qualifications and Experience:
  • Bachelor's degree in a relevant field is an asset; diploma with relevant experience will be considered
  • Experience working in the homelessness sector, along with strong knowledge of community resources is required
  • Must be knowledgeable and comfortable working within harm reduction, housing first, strength based, natural and logical consequences, and trauma informed care techniques as well as an understanding of anti-oppressive practice
  • A strong foundation in addictions and mental health, including schizophrenia, personality disorders, PTSD and trauma
  • Knowledge, skills and abilities to work with complex individuals experiencing addictions, mental health, isolation, homelessness and poverty concerns
  • Ability to work independently and with confidence when navigating conflict or at risk populations
  • Ability to work with a diverse range of individuals including demonstrating a commitment to continuous learning and providing appropriate person-centred supports for LGBTQ2IA+, Indigenous peoples and persons with culturally diverse backgrounds
  • Exceptional communication, organization, advocacy, teaching, and rapport-building skills
  • Ability to adapt and effectively build relationships with hard to engage individuals while maintaining appropriate boundaries and ethics
  • An assertive, professional and positive personality, with an ability to effectively represent the organization
  • Experience with management alcohol programming and opioid replacement therapy (Suboxone and Methadone) considered an asset
  • First Aid (either Standard/Intermediate or Emergency/Basic) - Level C CPR within 30 days of hire date, certification must be valid for a minimum of 6 months upon hire
  • Class 5 driver's license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required
  • A satisfactory vulnerable sector criminal record clearance is required
  • Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action
Working Environment:
  • The Prelude is a 24/7 residential program; the majority of this role is on-site with the exception of occasional mandatory and/or voluntary trainings that may occur offsite
  • 1.0 FTE (37.5 hours/week)
  • Standard Hours: 7am – 3pm, Monday through Friday
  • Continuous extended periods of sitting, standing, and walking
  • Frequent climbing/carrying objects up or down stairwells
  • Occasional driving as part of work duties
  • Occasional physical action requiring the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (up to and over 20Ibs.) throughout shift
  • Occasional time outside in all weather conditions
Benefits:
  • 3-weeks' vacation
  • Medical and Dental Coverage
  • Health / Wellness Spending Accounts
  • RRSP and/or Student Loan Repayment Program (up to 5% match)
  • Personal Days
  • Floating Holiday
  • Sick/Wellness Days
  • Employee Family Assistance Plan (EFAP)
  • Professional Development

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