Customer Service Team Leader

1 month ago


Sherwood Park, Alberta, Canada Super Homes Full time
Position Overview

As a Customer Service Supervisor at Super Homes, you will play a crucial role in overseeing our service team and ensuring exceptional client satisfaction. This position requires a dedicated individual with strong leadership skills and a commitment to excellence.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 to 3 years in a supervisory role
Key Responsibilities
  • Generate and analyze production and performance reports
  • Lead and manage a team of service personnel
  • Organize and coordinate daily operations and activities
  • Recruit, hire, and manage staffing processes
  • Facilitate training sessions for team members
  • Estimate project costs and necessary materials
  • Ensure compliance with health and safety standards
  • Interpret blueprints and technical drawings
  • Order and manage supplies and equipment
Team Management

You will supervise a team of:

  • 3-4 personnel including:
  • Tilesetters
  • Glaziers
  • Painters and decorators
  • Drywall installers and finishers
  • Roofers
  • Shinglers
  • Water heater servicers
  • Window installers
  • Trades helpers
Personal Attributes
  • Highly organized
  • Dependable and trustworthy
  • Strong team player
Additional Information
  • Parking: Available
  • Employment Type: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week


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