Guest Services Supervisor

1 month ago


Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time
Education
  • Completion of secondary education is required.
Work Environment
  • Hospitality industry setting including hotels and resorts.
Key Responsibilities
  • Support guests with specific requirements.
  • Oversee, delegate, and evaluate team assignments.
  • Ensure the functionality of technological systems and coordinate maintenance to uphold service standards.
  • Order necessary materials and supplies for operations.
Technical Proficiency
  • Familiarity with MS Outlook is essential.
Safety and Security Requirements
  • Basic security clearance is necessary.
  • A criminal background check is mandatory.
Transportation and Travel
  • Access to public transportation is available.
Work Conditions and Physical Demands
  • Strong attention to detail is crucial.
  • Ability to thrive in a fast-paced work environment.
  • Capable of managing a substantial workload.
  • Must meet tight deadlines.
  • Tasks may be repetitive and physically demanding.
  • Work involves a combination of sitting, standing, and walking.
  • Requires bending, crouching, and kneeling.
Personal Attributes
  • Focus on client satisfaction.
  • Strong interpersonal skills.
  • Exceptional verbal and written communication abilities.
  • Adaptability and initiative are important.
  • Organizational skills are essential.
  • Ability to work collaboratively within a team.
  • Commitment to values and ethics.
  • Punctuality is expected.
Experience Requirements
  • 1 to 2 years of relevant experience.
  • Position is permanent.
  • Work language is English.
  • Standard work hours are 30 hours per week.


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