Host/Server Assistant

3 days ago

Calgary, Alberta, Canada Cineplex Full time
Job Title: Host/Server Assistant

Cineplex Entertainment is seeking a highly motivated and customer-focused Host/Server Assistant to join our team at The Rec Room Deerfoot. As a Host/Server Assistant, you will play a vital role in providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities:
  • Greet guests upon entry and ensure they are comfortable navigating the dining areas, gaming areas, and other building amenities.
  • Receive and record guests' reservations and assign tables.
  • Greet guests at the entrance of the dining room and escort them to tables or other seating areas.
  • Maintain familiarity with the composition of all menu items.
  • Speak with guests to ensure satisfaction with food and service, and attend to complaints.
  • Let Rec Room leadership know about necessary dining room supplies and equipment.
  • Inspect dining and serving areas and equipment.
  • Support and coordinate activities of food and beverage servers and other serving staff.
  • Clean designated areas, in accordance with downtime procedures, morning/evening routines, and hygiene requirements.
  • Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
  • At all times, be aware of and practice good customer relations, assisting the guest in any way that does not adversely affect other customers.
  • Attend to customer complaints satisfactorily.
  • Deliver prepared food to guests, ensuring the entire table's food arrives at the same time.
  • Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest's specification, and is delivered to the correct guest by table and seat number.
  • Deliver food items with appropriate condiments when required.
  • Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necessary changes have been made.
  • Fill water glasses and refillable drinks.
  • Collaborate with wait staff to ensure that tables are cleared, cleaned, and ready for the next party.
  • Remove trays and stack dishes for return to the kitchen or bar after guests are finished.
  • Assist with and maintain the cleanliness of the restaurant and bar areas, maintain clean appearances.
  • Stock service stations with items such as ice, napkins, or straws.
  • Provide assistance to the wait staff, bar staff, and kitchen staff as needed.
  • Maintain liquor and bar supplies during shift.
  • Handle and move objects such as glasses and bottles.
  • Change kegs in the walk-in bar fridge.
  • Prepare bar beverage garnishes to recipe/instruction.
  • Assist in washing dishes if the kitchen staff gets behind during the busier times of the day.
  • Arrange tables for large parties and prepare the banquet hall for scheduled gatherings.
  • Ensure guest service is paramount during work hours.
  • Other duties as assigned.
Requirements:
  • High school diploma or GED required. Applicants must be 18 years of age or older.
  • Strong customer service and troubleshooting skills.
  • 1-3 years of experience as a Server Assistant, Host, Runner, Barback, or Busser, or in a similar capacity considered an asset.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Able to work in a high-paced environment and to complete multiple tasks at one time.
  • Strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Professional appearance and manners.
  • Strong work ethic and positive team attitude.
Work Conditions:
  • Ability to work evenings and weekends.
  • Interacts with employees, management, and the public at large.
  • Required to stand and walk for extended periods of time.
  • Lifting or moving up to 50lbs may be required.
  • Ability to work in a fast-paced, demanding environment.
  • Extended hours as required.

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