Service Delivery Manager

2 days ago

Ottawa, Ontario, Canada GardaWorld Full time
Job Title: Bilingual (EN/FR) Service Delivery Manager

GardaWorld is seeking a seasoned Bilingual (EN/FR) Service Delivery Manager to drive operational efficiency and strategic initiatives in our Ottawa International Airport (YOW) location.

Job Responsibilities:
  • Lead daily operations to meet productivity targets and quality standards.
  • Develop and implement streamlined processes to enhance efficiency.
  • Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
  • Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
  • Foster a culture of teamwork, accountability, and continuous improvement among team members.
  • Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.
Qualifications:
  • Post-secondary education or equivalent work experience.
  • A minimum of 1-3 years of direct management experience.
  • Conversationally fluent in both French and English.
  • Strong leadership skills with a track record of building high-performing teams.
  • Exceptional analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • A strategic mindset with the ability to drive results in a dynamic environment.

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

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