Contact Centre Director

2 days ago

Toronto, Ontario, Canada 1069195 Ontario Inc. Full time
Contact Centre Manager Job Description

We are seeking a highly skilled and experienced Contact Centre Manager to join our team at 1069195 Ontario Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Hire, train, direct, and motivate a team of customer service representatives
  • Market business services and develop strategies to improve customer satisfaction
  • Plan and control budgets and expenditures for the contact centre
  • Plan and direct research to improve customer service processes
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer, and control budgets for client projects, contracts, equipment, and supplies
  • Represent the company within various economic and social organizations
  • Assign, coordinate, and review projects and programs
Requirements:
  • 2 years to less than 3 years of experience in a contact centre management role
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and make sound decisions
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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