Showroom Sales Consultant

13 hours ago

Ottawa, Ontario, Canada EMCO Corporation Full time

Job Title: Showroom Consultant

Job Summary:

We are seeking a highly skilled and motivated Showroom Consultant to join our team at EMCO Corporation. As a Showroom Consultant, you will be responsible for providing exceptional customer service and product knowledge to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Assist customers in selecting products and providing design advice to meet their needs and preferences
  • Develop and maintain strong relationships with designers, builders, and architects to drive sales and growth
  • Provide accurate and timely quotes, delivery dates, and product information to customers
  • Meet or exceed sales and gross profit targets, while maintaining a high level of customer satisfaction
  • Enter orders and quotes into the system, expedite purchases, and maintain proactive communication with customers
  • Investigate and resolve customer issues, address short payments and returns, and maintain a high level of customer satisfaction
  • Maintain product literature and ensure the most current information is available to customers
  • Drive showroom sales through promotions and maintaining display materials
  • Understand and follow all safety regulations at customer locations and at the Profit Centre

Qualifications:

  • Grade 12 diploma or equivalent; college and/or university degree an asset
  • A minimum of 2 years of experience in customer service or sales; plumbing, kitchen, or bathroom showroom sales preferred
  • Valid driver's license with a clean driver's abstract
  • Ability to gain comprehensive knowledge of products on display at the Showroom and suggest appropriate products to suit customers' needs
  • Knowledge of kitchen and bath design trends
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Able to identify customer needs, provide solutions, and close the sale
  • Possess excellent project management skills
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills

Preferred Skills:

  • Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
  • Experience using Trend and Eclipse

About EMCO Corporation:

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a dynamic and supportive work environment, with opportunities for growth and development in your career.

What We Offer:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time

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