Front End Team Lead

2 days ago

Calgary, Alberta, Canada Jiffy Lube Full time
Job Summary

We are seeking a highly skilled Front End Supervisor to join our team at Jiffy Lube. As a Front End Supervisor, you will be responsible for overseeing the front-end operations, ensuring seamless customer service, and leading a team of front-end staff.

Key Responsibilities
  • Authorize Payments: Ensure accurate and timely payment processing for customers.
  • Order Merchandise: Manage inventory and place orders for merchandise as needed.
  • Establish Work Schedules: Coordinate and manage work schedules for front-end staff.
  • Supervise and Coordinate Activities: Lead and direct front-end staff to ensure efficient and effective operations.
  • Prepare Reports: Generate reports on sales volumes, merchandising, and personnel matters.
  • Resolve Issues: Address customer complaints, supply shortages, and other issues that may arise.
  • Organize and Maintain Inventory: Ensure accurate and up-to-date inventory management.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a front-end supervisory role.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Personal Suitability
  • Client Focus: Provide exceptional customer service.
  • Efficient Interpersonal Skills: Communicate effectively with customers and staff.
  • Flexibility: Adapt to changing situations and priorities.
  • Organized: Manage multiple tasks and responsibilities.
  • Reliability: Demonstrate dependability and accountability.
  • Team Player: Collaborate with colleagues to achieve team goals.
  • Initiative: Take ownership of tasks and responsibilities.
  • Ability to Multitask: Prioritize and manage multiple tasks simultaneously.

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