IT Service Delivery Director

4 weeks ago

Vancouver, British Columbia, Canada Mark Anthony Wine & Spirits Full time

About Mark Anthony Wine & Spirits

Mark Anthony Wine & Spirits is a leading beverage company with a diverse portfolio of iconic brands. We are committed to delivering exceptional products and experiences that delight our consumers worldwide.

The Role: IT Service Delivery Director

As the IT Service Delivery Director, you will play a pivotal role in ensuring the seamless delivery of IT services across our organization. You will be responsible for leading and developing a high-performing team, aligning IT strategies with business objectives, and driving continuous improvement in service quality.

Your Responsibilities:

  • Develop and execute a comprehensive ITSM strategy that aligns with the company's overall goals and vision.
  • Provide strategic leadership and mentorship to the IT Service Management team, fostering a culture of excellence and innovation.
  • Oversee the design, implementation, and management of robust ITSM processes, ensuring adherence to industry best practices (e.g., ITIL).
  • Collaborate closely with key stakeholders across all departments to understand their IT needs and deliver tailored solutions that meet their requirements.
  • Establish and maintain strong relationships with technology vendors and partners to ensure optimal service delivery.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions to enhance service quality and customer satisfaction.
  • Stay abreast of emerging technologies and industry trends, proactively evaluating their potential impact on IT service delivery and recommending innovative solutions.
  • Implement risk management strategies to mitigate potential disruptions to IT services and ensure business continuity.

Your Qualifications:

  • Minimum of 10 years of progressive experience in IT Service Management, with at least 5 years in a leadership role.
  • Deep understanding of ITSM frameworks, methodologies, and best practices (e.g., ITIL).
  • Proven ability to lead and motivate high-performing teams, fostering a collaborative and results-oriented environment.
  • Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
  • Certification in ITIL, PMP, or similar is highly desirable.

Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred; Master's degree preferred.

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