Assistant Front Office Manager

2 days ago

Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full time
Job Title: Assistant Front Office Manager

Imagine working in a stunning resort setting, where every day brings new opportunities to deliver exceptional guest experiences. As an Assistant Front Office Manager at Sun Peaks Grand Hotel & Conference Centre, you will play a vital role in fostering a culture of success and excellence in our front office team.

Key Responsibilities:
  • Collaborate with the Front Office Manager to ensure seamless guest experiences, from arrival to departure.
  • Monitor and analyze service data to identify trends and areas for improvement.
  • Assist in developing and implementing departmental policies and procedures.
  • Supervise and mentor front office team members to ensure they have the skills and knowledge needed to deliver exceptional service.
  • Contribute to the development of the team schedule and assist with recruitment efforts.
Requirements:
  • Minimum 2 years' experience in a front office role, with at least 1 year in a leadership position.
  • Post-secondary education in hospitality or a related field is preferred.
  • Excellent communication and problem-solving skills, with the ability to think on your feet.
  • Ability to supervise, mentor, and motivate team members.
  • Proficiency in hotel systems, such as Opera PMS, is an asset.
What We Offer:
  • Competitive compensation package.
  • Full access to winter and summer season lift, trail, and golf passes.
  • 3 weeks of paid vacation.
  • Dining discounts within our hotel and resort outlets.
  • Benefits plan and additional wellness components.
  • Eligibility for our 'Pay for Performance' incentive bonus program.
  • Participation in the RRSP and matching DPSP programs.

We are an equal opportunity employer, committed to building and sustaining a diverse and inclusive workforce. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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