ServiceNow Lab Manager

1 month ago

Toronto, Ontario, Canada Scotiabank Full time

Is this position a fit for you?

In this role, you will:

  • Collaborate closely with the product owner and technical navigator to develop backlog, sprint plans, and strategic roadmaps.
  • Assist the technical navigator in ensuring all lab ceremonies are executed to facilitate essential feedback loops.
  • Act as the lab technology lead, offering coaching, guidance, and direction on technical design and solutions.
  • As a senior developer, create and configure solutions on ServiceNow, including workflows, integrations, scripts, and user interfaces, adhering to SMT development and architectural standards.
  • Oversee vendor governance in the lab by ensuring vendor requirements, solutions, and code align with Service Management Technology design principles, Scotiabank Reference Architecture, and SMT Coding standards.
  • Provide effort estimates and timing recommendations related to projects, offering technical leadership and supervising vendor work.
  • Engage with architecture teams to design effective solutions and ensure that technical documentation is consistently maintained.
  • Coordinate with other labs and their domain leads to address and resolve dependencies.
  • Manage L2/L3 support and platform upgrades related to applications, modules, and components, including leading incident management efforts.
  • Develop and maintain in-depth expertise in your functional area, focusing on policy (e.g., ITIL) and tooling (ServiceNow certifications), while providing insights to the product owner for valuable new features.
  • Work diligently to reduce technical debt within the Scotia ServiceNow platform, creating solutions that minimize customization and enhance speed and user experience.
  • Understand how the Bank's risk appetite and culture influence daily activities and decision-making.
  • Foster an environment where your team strives for effective and efficient operations in alignment with Scotiabank's Values, Code of Conduct, and Global Sales Principles, ensuring adherence to operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
  • Build a high-performance culture and implement a people strategy that attracts, retains, develops, and motivates your team by promoting an inclusive work environment, utilizing a coaching mindset, communicating vision, values, and business strategy, and managing succession and development planning.

Do you possess the skills that will enable you to excel in this role? We would be eager to collaborate with you if you have:

  • A diploma or degree in Computer Science or related experience, with strong JavaScript skills.
  • ITIL Foundation certification or training.
  • ServiceNow Advanced System Administrator certification; ServiceNow Scripting certification is a plus.
  • 3 to 5 years of experience with ServiceNow across various modules/applications.
  • 3 to 5 years of hands-on development experience in general module configuration on the ServiceNow Platform.
  • Strong collaboration and partnership skills.
  • A passion for leading teams and developing coaching abilities.

What benefits can you expect?

  • Diversity, Equity, Inclusion & Allyship - We are committed to fostering an inclusive culture where every employee is empowered to reach their full potential, respected for their individuality, and embraced through bias-free practices and inclusive values.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences of each individual and are dedicated to creating an inclusive and accessible environment for all.
  • Opportunities for upskilling through online courses, cross-functional development, and tuition assistance.
  • A competitive rewards program, including bonuses, flexible vacation, personal and sick days, with benefits starting on day one.
  • Community Engagement - Regardless of your work location, we offer opportunities for community engagement and belonging through various programs.

Working location condition: Hybrid / Fully Remote

#LI-Hybrid

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