Operations Support Specialist

1 month ago


Markham, Ontario, Canada Enercare Full time

Join a prominent provider of residential and commercial services, as well as energy solutions across North America, offering competitive benefits, savings plans, and a vibrant workplace. If you have a strong commitment to outstanding customer service, we encourage you to explore this opportunity.

Position: Service Clerk - Full Time

Reports To: Operations Manager
Department: Operations

Location: Birchmount - Markham

Compensation: UNIFOR Clerical Range 2

The primary responsibility of this role is to enhance the efficiency of field personnel to satisfy customer needs, finalize service orders, and manage escalations. This position necessitates ongoing communication with field staff and management to ensure that organizational objectives are met while delivering exceptional service.

Key Responsibilities:

  • Oversee daily scheduling by optimizing board arrangements and rescheduling processes
  • Proactively manage billable service calls and address escalations
  • Process service transactions and manage errors effectively
  • Serve as a primary contact point for customers
  • Assist in managing escalations and priority service requests
  • Prepare the board and set up for the following day
  • Resolve customer issues and provide necessary reporting
  • Consistently meet established performance metrics

Required Qualifications:

  • Customer-oriented with strong interpersonal abilities
  • Proficient in ClickSchedule, GERS, Clarify, and MS Office applications
  • Excellent decision-making and organizational capabilities
  • Adept at financial analysis and performing under pressure
  • Flexible and capable of making sound decisions
  • Ability to thrive in a fast-paced team environment
  • Completion of Grade 12 education is mandatory

Enercare is an equal opportunity employer dedicated to fostering diversity and inclusion. We appreciate individuals from all backgrounds and ensure a supportive and accommodating recruitment process for applicants with disabilities.



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