Customer Success Manager

3 days ago

Québec, Quebec, Canada Salesforce Full time
About the Role

We're seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our Signature Success Plan team, you will be responsible for delivering exceptional customer experiences and driving business value for our enterprise customers.

Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their business needs and goals.
  • Orchestrate all deliverables for Signature customers, including onboarding, contract renewal, and growth opportunities.
  • Partner with cross-functional teams to provide a unified Signature experience for customers.
  • Drive customer success metrics and handle escalations and red accounts.
  • Stay up-to-date with industry trends and emerging technologies to provide expert guidance to customers.
Requirements
  • 5+ years of experience in Customer Success, SaaS platform use, or project leadership.
  • Strong knowledge of Salesforce product and platform features, capabilities, and use cases.
  • Salesforce product certifications are a plus.
  • Excellent communication and presentation skills, with a proven track record of influencing effectively at all levels of the organization.
  • Ability to work autonomously and demonstrate initiative and ownership in driving projects forward.
  • Collaborative mindset and ability to work effectively with cross-functional teams.
What We Offer
  • World-class enablement and on-demand training.
  • Exposure to executive thought leaders with a passion for living our values.
  • Clear path to promotion with accelerated leadership development programs.
  • Weekly 1:1 coaching with your leadership.
  • Fast Ramp mentorship program.
  • Week-long product bootcamp.
  • Sandler Sales Training.

  • Customer Success Manager

    1 week ago

    Québec, Quebec, Canada Salesforce Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business value for our enterprise customers.Your Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    1 week ago

    Québec, Quebec, Canada Salesforce Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business value for our enterprise customers.Your Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    4 days ago

    Québec, Quebec, Canada Fourwaves Full time

    About FourwavesFourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.Our MissionWe support academic and research communities by facilitating meetings and exchanges. Our goal is to become the globally recognized...

  • Customer Success Manager

    4 days ago

    Québec, Quebec, Canada Fourwaves Full time

    About FourwavesFourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.Our MissionWe support academic and research communities by facilitating meetings and exchanges. Our goal is to become the globally recognized...

  • Director, Customer Success

    2 weeks ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director, Customer Success will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will drive operational excellence, and manage the adoption and enablement of our solution. Your focus is on delivering value to our customers, aligned to...

  • Director, Customer Success

    3 weeks ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director, Customer Success will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will drive operational excellence, and manage the adoption and enablement of our solution. Your focus is on delivering value to our customers, aligned to...

  • Director of Customer Success

    2 days ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance with our business...

  • Director of Customer Success

    2 days ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance with our business...

  • Director of Customer Success

    10 hours ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance with our business...

  • Director of Customer Success

    12 hours ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance with our business...

  • Director of Customer Success

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success at EightSix Network will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance...

  • Director of Customer Success

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success at EightSix Network will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance...

  • Director of Customer Success

    3 days ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance with our business...

  • Director of Customer Success

    4 days ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance with our business...

  • Director of Customer Success

    6 days ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success at EightSix Network will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance...

  • Director of Customer Success

    6 days ago

    Québec, Quebec, Canada EightSix Network Full time

    About the RoleThe Director of Customer Success at EightSix Network will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. This role requires delivering value to our customers, aligned to successfully meeting their defined business outcomes, while maintaining a balance...

  • Customer Success Executive

    1 month ago

    Québec, Quebec, Canada Red Hat Full time

    About the jobWe are looking for a Customer Success Executive to join our team in Quebec. The Customer Success Executive is responsible for the orchestration of customer success plan initiatives and associated technical engagements designed to ensure customers are successful in their adoption of Red Hat products and platforms. You will work with select...

  • Customer Success Strategist

    2 weeks ago

    Québec, Quebec, Canada Red Hat Canada Limited (f.k.a Cygnus Solutions Canada Limited) Full time

    About the RoleRed Hat Canada Limited (f.k.a Cygnus Solutions Canada Limited) is seeking an experienced Enterprise Solutions Architect to lead our technical approach for and with our customers across all phases of the customer lifecycle. This requires a combination of skills, from pre-sales technical leadership to post-sales customer success execution. The...

  • Customer Success Strategist

    3 weeks ago

    Québec, Quebec, Canada Red Hat Canada Limited (f.k.a Cygnus Solutions Canada Limited) Full time

    About the RoleRed Hat Canada Limited (f.k.a Cygnus Solutions Canada Limited) is seeking an experienced Enterprise Solutions Architect to lead our technical approach for and with our customers across all phases of the customer lifecycle. This requires a combination of skills, from pre-sales technical leadership to post-sales customer success execution. The...

  • Customer Success Representative

    2 weeks ago

    Québec, Quebec, Canada Iron Mountain Full time

    About the RoleAt Iron Mountain, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Success Manager, you'll play a critical role in building and maintaining strong relationships with our clients, identifying new opportunities for growth, and ensuring seamless service delivery.Key...