Program Director

4 days ago


Mississauga, Ontario, Canada PointClickCare Full time
Program Director Opportunity at PointClickCare

PointClickCare, a leading provider of senior care solutions, is seeking a highly skilled Program Director to lead complex transformation programs in our OCIO portfolio. As a key member of our team, you will be responsible for driving the quote to cash transformation program from inception to completion, ensuring alignment with strategic objectives and business goals.

Key Responsibilities:
  • Develop a comprehensive program strategy and roadmap, outlining key milestones, deliverables, and timelines.
  • Effectively communicate the program's goals, achievements, blockers, impact, and outcomes to senior leadership.
  • Conduct thorough analysis of existing quote to cash workflows, systems, and technologies, identifying pain points and opportunities for optimization.
  • Design and implement scalable solutions to streamline and automate quote to cash processes, leveraging Salesforce and Zuora.
  • Manage relationships with multiple vendors and third-party partners, including vendor selection, contract negotiation, and vendor performance management.
  • Provide leadership and guidance to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
  • Monitor program progress, track key performance metrics, and provide regular updates to executive leadership and stakeholders.
  • Proactively identify risks and issues and develop mitigation strategies to ensure successful program delivery.
  • Act as a subject matter expert on quote to cash business processes, providing guidance and support to internal teams as needed.
Requirements:
  • Experience in program management, product management, management consulting, corporate strategy, business operations, or strategic planning in a SaaS company.
  • Proven track record of successfully leading complex transformation programs, with a focus on quote to cash processes.
  • Strong understanding of sales operations, order management, billing, and revenue recognition principles.
  • Experience implementing Salesforce and Zuora.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
  • Strategic thinker with a keen eye for detail and a passion for driving operational excellence.
  • Strong analytical and problem-solving skills, with the ability to quickly grasp complex technical concepts and translate them into business solutions.

PointClickCare offers a competitive salary range of $144,000 - $160,000 per year, plus a comprehensive benefits package and opportunities for professional growth and development.


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