Customer Experience Manager
4 days ago
About the Role:
The Customer Experience Manager is a key member of our store leadership team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a values-based leader who can coach and develop a high-performing team, while maintaining operational excellence and visual standards.
Key Responsibilities:
- Lead the sales floor and coach team members to achieve sales goals and deliver exceptional customer experiences.
- Develop and implement strategies to drive top-line sales, including performance management, selling, and visual merchandising.
- Support operational excellence by maintaining payroll management, merchandise availability, and visual standards.
- Collaborate with cross-functional partners to ensure seamless communication and execution of required actions.
- Lead by example, demonstrating company values and policies, and inspiring a team to deliver total company contribution.
Requirements:
- 3+ years of retail leadership experience, preferably in a similar role.
- Proven ability to link company strategies to day-to-day activities and inspire a team to deliver results.
- Experience reviewing business reports and insights, and taking immediate action to achieve results.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology, including headsets, mobile devices, and computers.
What We Offer:
Victoria's Secret & Co offers a competitive salary range of $24.85 - $34.60, as well as opportunities for professional growth and development. We provide a dynamic and supportive work environment, where you can make a real impact and contribute to our success.
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