Agile Transformation Coach

4 days ago

Canada Genesys Full time
About the Role

Genesys is seeking an experienced Agile Coach to join our IT Strategic Management Office (IT SMO) team. As an Agile Coach, you will play a key role in guiding our diverse IT teams in adopting and improving consistency and delivery of agile practices.

Key Responsibilities
  • Mentor and support established Agile teams in utilizing advanced understanding of Scrum, Kanban, and scaled Agile practices.
  • Assess current team practices and maturity levels using metrics and performance measures, providing actionable insights for improvement.
  • Develop and deliver tailored training programs to support Agile roles and responsibilities across the organization.
  • Engage with VP and C-suite executives to foster an understanding and enthusiasm for Agile methodologies.
  • Facilitate the alignment of Agile practices across multiple teams and departments.
  • Guide teams in refining their processes and practices, such as sprint planning, daily stand-ups, retrospectives, and continuous delivery pipelines.
  • Promote a culture of continuous improvement by integrating the latest Agile tools and best practices into team workflows.
  • Provide strategic leadership in scaling Agile practices through frameworks such as SAFe, LeSS, or DaD.
  • Resolve impediments and streamline workflows to enhance team performance.
Requirements
  • Excellent communication, organizational, interpersonal, and presentation skills.
  • Experience with Atlassian products, especially JIRA and Confluence.
  • Experience working with IT Teams developing Salesforce, Workday, ERP, NetSuite, and other package solutions is highly preferred.
  • Established success in areas of impact for influence, cross-group collaboration, and focus on positive outcomes.
  • Must be a self-starter, organized, and detail-oriented with competent problem-solving skills.
  • English language fluency in both written and verbal communication.
Desired Qualifications
  • BA/BS in related degree or equivalent experience.
  • 8+ years' experience in delivering Agile software solutions as an Agile Coach, Scrum Master, Product Owner, or equivalent.
  • KMP, PMI-ACP, CSM, SAFe SSM, or equivalent preferred.
About Genesys

Genesys is a global leader in customer experience and contact center solutions. We empower organizations to deliver proactive, predictive, and hyper-personalized experiences to their customers.

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