Mobile Device Support Specialist

3 weeks ago


Cambridge, Ontario, Canada Evvo Full time

About Evvo: As a pioneering clean-tech firm, we've experienced remarkable growth, expanding by 430% in three years. Our innovative approach integrates circular economy principles for large businesses and governments, focusing on mobile device management. We specialize in extending device lifespans and offloading mobility-related queries from our clients' IT teams, a practice we call Delegated Mobility Management. Our proprietary technology delivers key advantages in data security, environmental sustainability, efficiency, and cost savings to our clients.

About the Role: We're seeking a skilled and detail-oriented individual to join our team as a Mobile Device Support Specialist. This role encompasses the complete support of our employees across all functional areas, ensuring optimal understanding and maximizing the effectiveness of our Netsuite system.

Key Responsibilities:

  • Diagnose and troubleshoot mobile devices, ensuring prompt resolution of technical issues.
  • Prepare shipping orders and perform warehouse-related tasks, maintaining a high level of efficiency and accuracy.
  • Enter data and generate reports, providing valuable insights to optimize our operations.
  • Adhere to strict health and safety guidelines, participating in mandatory training and ensuring a safe working environment.
  • Collaborate with the team to provide recommendations for problem resolution and participate in optimization meetings and exercises.
  • Comply with ISO 14001, ISO 45001, and R2 Standards, as well as Ontario Health and Safety regulations.

Requirements:

  • Excellent technical, problem-solving, and analytic skills.
  • Intuitive with technology and able to work efficiently in a team environment.
  • Attention to detail and ability to work independently.
  • Openness to work on various optimization, digital, and IT projects.
  • Eligibility to work in Canada and ability to pass a federal background check.
  • Effective communication skills in English (mandatory) and French (non-mandatory).


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