Student Success Coordinator

1 month ago

Brampton, Ontario, Canada CB Canada Full time

About Us

At CB Canada, we pride ourselves on our commitment to providing personalized support that sets us apart as a leader in the educational sector. Our institution is modern and forward-thinking, emphasizing diversity and creating opportunities for individuals who may have been overlooked, ultimately guiding them towards fulfilling careers.

Since our inception, we have focused on delivering flexible, rigorous, and career-oriented programs that empower our students to thrive. With a strong presence across various regions, we equip our graduates with the essential knowledge, skills, and credentials that employers seek. Our team is united by a shared passion for education, growth, and collaboration, fostering an inclusive and supportive work environment.

Position Overview

We are excited to announce the launch of a new two-year Project Management program, which aims to serve a diverse student body. To ensure the successful implementation and ongoing support of this initiative, we are seeking a dedicated Program Advisor.

Your Role

As a Program Advisor, your primary responsibility will be to enhance student success, focusing on timely program completion and continued enrollment. You will manage a series of activities designed to promote program engagement, including:

  • Monitoring Student Engagement: Proactively follow up with students to ensure they remain on track with their studies and address any potential challenges they may face.
  • Facilitating Re-Enrollment: Reach out to students who have withdrawn or are on leave to provide support and encourage their return to the program.
  • Connecting with Support Services: Link students to various resources, including academic assistance, financial services, IT support, and tutoring.

What We Offer

This role presents a unique opportunity to shape the resources and structure of a new program, primarily working with international students who will greatly benefit from your guidance and support. You will have the autonomy to introduce innovative ideas and develop best practices, while also enjoying:

  • Career Growth: Opportunities for advancement within Student Services, Admissions, and the Registrar's Office.
  • Professional Development: Access to free courses and programs after your first year of employment.
  • Supportive Environment: A workplace that values diversity, equity, and inclusion, allowing you to bring your authentic self to work.

Qualifications

The ideal candidate will possess:

  • An undergraduate degree and a minimum of two years of experience in student services or customer support.
  • A strong commitment to exceptional service and student success.
  • Excellent communication and interpersonal skills, with the ability to build trusting relationships.
  • Proficiency in MS Office and the ability to learn new systems quickly.
  • Flexibility to work on-site and adapt to varying schedules as needed.

Join Us in Making a Difference

At CB Canada, we celebrate diversity and encourage applications from individuals with a range of backgrounds and experiences. We are dedicated to creating an inclusive environment where everyone can thrive.

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