Sales and Revenue Growth Manager

2 weeks ago

Mississauga, Ontario, Canada Silver Hotel Group Full time

About the Role

The Silver Hotel Group is seeking a highly skilled and experienced Sales and Revenue Growth Manager to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with existing and potential clients, while maximizing revenue for our hotel collection.

Key Responsibilities

  • Meet with and/or call on existing client accounts to identify and pursue new business opportunities;
  • Prospect for new business opportunities in the market and develop strategies to convert leads into sales;
  • Sell and confirm business as required to meet assigned sales targets and revenue goals;
  • Manage and convert inbound sales inquiries from all channels and pass new leads to the appropriate team member;
  • Coordinate with hotel internal departments to ensure customer satisfaction and hotel profitability;
  • Assist in developing and implementing promotional projects to increase sales volume and revenue;
  • Attend events, conduct outside sales calls, and organize sales missions and blitzes;
  • Conduct hotel tours and showcase hotel products and services to potential clients;
  • Point of contact for new closed business and in-house bookings;
  • Deliver client proposals and contracts;
  • Negotiate pricing and concessions for accounts and functions under the direction of the Area Director of Sales & Marketing;
  • Organize and manage client events and appreciation;
  • Achieve revenue targets with a focus on growth and development;
  • Participate in annual business planning, strategy, and tactical plans;
  • Work closely with the General Managers and Area Director of Sales & Marketing to develop and implement sales strategies and plans;
  • Submit a weekly sales action plan outlining sales activities and results;
  • Develop up-to-date knowledge of hotel facilities, services, rate schedules, and current marketing programs;
  • Work closely with the Sales, Catering, Front Office, and Revenue Management teams;
  • Identify and resolve guest concerns and complaints, and coach team members to do the same;
  • Liaise with supporting departments to ensure a seamless guest experience;
  • Attend meetings, training, and travel as required;
  • Perform other reasonable job duties as requested by the Area Director of Sales & Marketing.

Requirements

  • 2-3 years of hospitality experience or comparable sales experience, with a hotel environment and multi-selling preferred;
  • Experience managing and maintaining client relationships;
  • Demonstrated ability to interact in a team environment with several divisions/departments;
  • Excellent communication skills (written, verbal, listening);
  • Diploma or degree in Hospitality Management or Business is a definite asset;
  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is a definite asset;
  • Organized, results-oriented, proven time management skills, and ability to work under pressure;
  • Thrives in a fast-paced environment, maintaining composure and objectivity with guests and team members;
  • Class G Driver's license;
  • Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
  • Must be legally authorized to work in Canada.

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