Hospitality Service Representative

1 month ago

Toronto, Ontario, Canada Silver Hotel Group Full time

About the Role

The position of Guest Service Agent is not your conventional hospitality role. As we unveil the newly transformed Hotel Victoria and Mossop's Social House, we honor our historical legacy while eagerly anticipating a fresh approach. Hotel Vic stands as the central hub in downtown Toronto, featuring a unique, cozy, and welcoming ambiance that pays homage to the hotel's history. With a lively social atmosphere that fosters community engagement, art, live performances, and a diverse menu of food and beverages, it is the ideal spot for guests to enjoy their time.

As a member of this dynamic team, you will be encouraged to become a versatile hospitality expert. Your focus may shift from front desk duties to food and beverage service, reflecting the diverse nature of our operations. Being part of the Vic team means more than just welcoming guests or managing a standard lobby bar. We seek individuals who thrive on variety, think creatively, enjoy engaging with guests, and possess a high-energy, proactive mindset.

What We Provide

  • Collaborate with enthusiastic team members who are dedicated to their roles and maintain a fun work environment.
  • Be part of a respected brand within Silver Hotel Group, a company that prioritizes a culture of respect, appreciation, and enjoyment.
  • Experience a fast-paced setting in an exciting industry, with opportunities to connect with people from around the globe.
  • Access to educational reimbursement for you and your children.
  • Annual wellness credits.
  • Referral program for team members.
  • Leadership development opportunities.
  • Team-building activities.
  • A culture that recognizes and celebrates achievements.
  • Discounts on hotel stays.

Key Responsibilities

Reporting to the Front Desk Leader, the Guest Service Agent will:

  • Engage with guests in a friendly and supportive manner.
  • Facilitate a smooth check-in and check-out process while maintaining a professional demeanor.
  • Manage reservations, including creating and canceling as necessary.
  • Review daily logbooks and emails, completing all assigned tasks.
  • Conduct quality assurance checks to ensure we meet and exceed service expectations.
  • Oversee the operation of Front Desk telephones and daily rate management.
  • Prepare and balance paperwork for shift closure in accordance with hotel standards.
  • Adhere to all food and beverage regulations.
  • Handle guest registrations and room assignments, accommodating special requests when feasible.
  • Address guest complaints and assist with inquiries related to hotel services, events, local attractions, and safety.
  • Perform additional duties as assigned by leadership.
  • Assist at Mossop's as needed (taking orders, serving drinks, etc.).

What We Seek

  • Strong written and verbal communication skills.
  • Exceptional customer service abilities.
  • Proficiency in Word and Excel; experience with Maestro or Opera is advantageous.
  • Smart Serve Ontario certification is a plus.
  • Food Safe certification is beneficial.
  • Results-driven with the capacity to adapt and thrive in a busy environment.
  • Self-motivated with problem-solving skills and the ability to complete tasks independently.
  • Friendly, energetic, and enthusiastic with a professional appearance.
  • Availability to work various shifts, including days, evenings, weekends, and holidays.
  • Must be legally authorized to work in Canada.

About Silver Hotel Group

Silver Hotel Group (SHG) is a family-owned Canadian company specializing in hotel investment, development, and management. Our portfolio encompasses hotels across Canada and the U.S., ranging from internationally branded full-service hotels to independent boutique establishments. At SHG, our culture is vital to our success. Each empowered team member is encouraged to exhibit passion, creativity, and enjoyment daily. Together, we are committed to delivering exceptional experiences by adhering to our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we expand, our mantra 'You Matter' resonates with our team members, enhancing engagement and retention.

We are dedicated to outstanding hospitality and adhere to the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We strive to provide a barrier-free environment for all guests, colleagues, and applicants. Accommodations are available upon request for applicants with disabilities throughout the recruitment process. Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other protected characteristics.

  • Hospitality Services Representative

    1 month ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Hospitality Services Representative We are currently seeking a part-time Hospitality Services Representative. The main duty of the Hospitality Services Representative is to ensure our hotel visitors experience a welcoming first and last impression, while delivering outstanding service throughout their stay. What We Provide Collaborate with...

  • Hospitality Sales Representative

    23 hours ago

    Toronto, Ontario, Canada Northwood Collection Full time

    Northwood Collection, North America's largest domestic manufacturer of Artwork, Designer Mirrors and Floor Décor, is seeking a Hospitality Sales Representative to join our team across the USA and Canada. As a key member of our sales team, you will be responsible for developing and building new business relationships with design firms, architects, and...

  • Hospitality Sales Representative

    20 hours ago

    Toronto, Ontario, Canada Northwood Collection Full time

    Northwood Collection, North America's largest domestic manufacturer of Artwork, Designer Mirrors and Floor Décor, is seeking a Hospitality Sales Representative to join our team across the USA and Canada. As a key member of our sales team, you will be responsible for developing and building new business relationships with design firms, architects, and...

  • Hospitality Service Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Baba's Hospitality Services Inc. Full time

    About the RoleBaba's Hospitality Services Inc. is seeking a skilled and experienced Mixology Specialist to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesBar Operations: Oversee the daily operations of our bar,...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Aimbridge Hospitality Full time

    About UsAimbridge Hospitality is a leading provider of hotel management services, with a portfolio of over 1,550 hotels across the United States and 22 countries.Our MissionWe are dedicated to delivering exceptional results and providing outstanding service to our guests. Our team of professionals is passionate about serving our guests and driving business...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Aimbridge Hospitality Full time

    About UsAimbridge Hospitality is a leading provider of hotel management services, with a portfolio of over 1,550 hotels across the United States and 22 countries.Our MissionWe are dedicated to delivering exceptional results and providing outstanding service to our guests. Our team of professionals is passionate about serving our guests and driving business...

  • Hospitality Services Representative

    1 month ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    Position OverviewAre you dedicated to delivering outstanding service and looking to advance your career in the hospitality sector? Four Seasons Hotels and Resorts is seeking a Part-Time Guest Services Attendant. Key Responsibilities:Exhibit exceptional personal presentation and interpersonal abilities.Demonstrate a keen attention to detail and a warm...

  • Hospitality Services Representative

    1 month ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    Position OverviewAre you dedicated to delivering outstanding service and looking to advance your career in the hospitality sector? Four Seasons Hotels and Resorts is currently seeking a Part-Time Guest Services Attendant. Key Responsibilities:Exhibit exceptional personal presentation and interpersonal abilities.Maintain a keen attention to detail while...

  • Hospitality Services Representative

    1 month ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    Position OverviewAre you dedicated to delivering outstanding service and looking to advance your career in the hospitality sector? Four Seasons Hotels and Resorts is seeking a Part-Time Guest Services Attendant. Key Responsibilities:Exhibit exceptional personal presentation and interpersonal skills.Demonstrate meticulous attention to detail in all...

  • Food Service Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Stavrose Hospitality Inc Full time

    About the RoleWe are seeking a highly skilled Food Service Supervisor to join our team at Stavrose Hospitality Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food.Key ResponsibilitiesLeadership and...

  • Food Service Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Stavrose Hospitality Inc Full time

    About the RoleWe are seeking a highly skilled Food Service Supervisor to join our team at Stavrose Hospitality Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food.Key ResponsibilitiesLeadership and...

  • Hospitality Service Representative

    1 month ago

    Toronto, Ontario, Canada Shangri-La Full time

    Join Our Esteemed Team at Shangri-LaWe are seeking a committed professional to enhance our In Room Dining experience at Shangri-La. If you are passionate about delivering outstanding hospitality and wish to be part of a prestigious luxury brand, this role may be ideal for you.Key Responsibilities:Provide exemplary food and beverage service in line with...

  • Food Service Supervisor

    1 week ago

    Toronto, Ontario, Canada Stavrose Hospitality Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Stavrose Hospitality Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality...

  • Food Service Supervisor

    1 week ago

    Toronto, Ontario, Canada Stavrose Hospitality Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Stavrose Hospitality Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality...

  • Hospitality Service Representative

    1 month ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Position OverviewThe role of the Guest Service Agent is a dynamic opportunity that transcends the conventional expectations of hospitality. As we unveil the revitalized Hotel Victoria and Mossop's Social House, we honor our historical significance while embracing innovation. Hotel Vic serves as the central hub in downtown Toronto, featuring a cozy and...

  • Hospitality Service Representative

    1 month ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Position OverviewThe role of a Guest Service Agent at Silver Hotel Group is not your typical hospitality position. As we unveil the newly transformed Hotel Victoria and Mossop's Social House, we honor our historic legacy while embracing a fresh approach. Hotel Vic serves as the central hub in downtown Toronto, offering a unique blend of comfort and charm...

  • Food Service Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Stavrose Hospitality Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Stavrose Hospitality Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality...

  • Food Service Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Stavrose Hospitality Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Stavrose Hospitality Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality...

  • Hospitality Ambassador

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Full time

    Job Overview At EightSix Network, we are seeking a highly skilled Server Representative to join our dynamic team. As a Server Representative, you will play a vital role in delivering exceptional dining experiences to our guests. Key Responsibilities: Provide genuine and sincere connections with guests, ensuring a memorable dining experience. Work...

  • Hospitality Ambassador

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Full time

    Job Overview At EightSix Network, we are seeking a highly skilled Server Representative to join our dynamic team. As a Server Representative, you will play a vital role in delivering exceptional dining experiences to our guests. Key Responsibilities: Provide genuine and sincere connections with guests, ensuring a memorable dining experience. Work...