Regional Account Manager

Description

We Play to Win

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk‑taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career

What We Offer

- Medical, Dental and Vision start the first day of the month following your date of hire.

- RSP

- 15 days vacation plus 5 days personal and 5 days emergency leave

- Career growth and advancement

Regional Account Manager: ServiceMaster Restore is looking for a dynamic, result‑oriented Regional Account Manager with excellent communication and organizational skills. As a member of the business development team, you will be responsible to pursue and develop business relationships as a key representative and liaison with industry stakeholders within the region. This unique role requires a combination of sales, account management and brand marketing functions.

Position Summary

The Atlantic / Quebec Regional Account Manager will identify, pursue, and cultivate business relationships within the regional territory to drive revenue growth and increase brand awareness. This individual will represent ServiceMaster’s Corporate Office and the ServiceMaster Restore franchise group, executing strategic sales and marketing initiatives. Through strong relationships and exceptional service, the Regional Account Manager will contribute to the expansion of ServiceMaster’s presence across the region, working collaboratively with internal teams and external partners.

What you will do

- Develop and execute a strategic sales and business development plan that aligns with regional and corporate objectives.

- Actively pursue opportunities to expand relationships with insurance companies, brokers, and commercial clients.

- Promote ServiceMaster Disaster Restoration services and key program initiatives to target markets.

- Facilitate resolution of account disputes and ensure smooth program account management.

- Build strong relationships with franchisees, customers, and partners to enhance loyalty and drive revenue growth.

- Organize and participate in industry events to support marketing initiatives at the regional and national levels.

- Coordinate regional client training sessions, including continuing education (CE) programs.

- Monitor and report on account management activities, sales performance, and marketing efforts on a monthly basis.

- Leverage CRM tools to track customer engagement and ensure accurate data management.

- Align regional sales strategies with budgetary goals, managing promotional and marketing expenses effectively.

- Support Regional and Corporate Meetings, workshops, and other key business activities.

- Ensure proper tracking and reporting of account assignments, sales results, and marketing initiatives.

What you will bring

- A minimum of 5 years of experience in sales and business development.

- Successful completion of sales training programs.

- Industry knowledge of restoration, property insurance, or claims is an asset.

- Exceptional presentation, communication, and interpersonal skills.

- Strong organizational and self‑management abilities, with a high level of self‑motivation.

- Proficiency in Microsoft Office Suite and CRM platforms.

- Enthusiastic, energetic, and punctual with a customer‑first mindset.

- Must possess a valid driver’s license and vehicle, with a willingness for regular travel.

- Proven experience in damage restoration and/or insurance claims management preferred.

Compensation Details

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 CAD to $105,000 CAD plus incentive.

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs‑based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system‑wide sales: ServiceMaster Restore, ServiceMaster Clean, Aftermath Services, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK, and Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

We live by our purpose to Be there when you need us. This extends to our team members, where we are dedicated to our team’s growth, well‑being, and success—every step of the way.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi‑location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi‑location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

EEO Statement

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Disability Accommodation

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com.

California Applicants

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy

Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/

French Version

Gestionnaire de compte régional

ServiceMaster Restore est à la recherche d'une personne dynamique, axée sur les résultats et dotée d'excellentes compétences en communication et en organisation. En tant que membre de l'équipe de développement des affaires, vous serez responsable de poursuivre et de développer des relations d'affaires en tant que représentant clé et agent de liaison avec les intervenants de l'industrie dans la région. Ce rôle unique nécessite une combinaison de fonctions de vente, de gestion de compte et de marketing de marque.

Objectif

Identifier, poursuivre et développer des relations et des opportunités d'affaires au niveau régional sur le territoire régional. Exécuter des initiatives de vente et de marketing pour mieux faire connaître la marque ServiceMaster, représentant le siège social de ServiceMaster et le groupe de franchise ServiceMaster Restore. Cette personne très motivée exécutera des initiatives de développement des affaires qui s'alignent sur les objectifs de vente dans la région dans le but d'augmenter les revenus.

Tâches et responsabilités essentielles

- Conduire toutes les activités conformément aux objectifs corporatifs de ServiceMaster

- Plan stratégique de développement des ventes/des affaires et exécution

- Travailler en étroite collaboration et efficacement avec l'équipe de restauration après sinistre

- Promouvoir les stratégies commerciales de DR et les initiatives de programme clés

- Maximiser les efforts avec les compagnies d'assurance, les courtiers, la gestion immobilière et les marchés de garantie

- Gérer tous les comptes de programme et faciliter le règlement des différends jusqu'à leur conclusion

- Assurer le suivi des affectations de comptes, des rapports et des résultats des ventes

- Organiser et participer à des événements liés à l'industrie pour soutenir les activités de marketing régionales et nationales

- Promouvoir et coordonner les opportunités régionales de formation des clients et d'autres sessions de formation continue (FC) connexes

- Aider aux réunions régionales de HO et à d'autres ateliers liés aux affaires

- Fournir une mise à jour mensuelle sur la gestion des comptes, les activités de vente et de marketing, les réunions et les événements/fonctions de l'industrie

- Utiliser la base de données de contacts clients (CRM) prise en charge par le siège social

- Responsable d'aligner, de coordonner et de maintenir le budget

- Gérer efficacement les dépenses promotionnelles et marketing

Aptitudes & Compétences

- Minimum 5 ans d'expérience dans la vente et le développement des affaires

- Achèvement de la formation commerciale

- Restauration et assurance des biens/réclamations un atout

- Excellentes compétences de présentation et de communication nécessaires

- Compétences efficaces en relations interpersonnelles et en service à la clientèle

- Compétences organisationnelles exceptionnelles et motivation personnelle

- Enthousiasme, énergie et ponctualité

- Solides compétences en informatique

- Doit posséder un permis de conduire valide, un véhicule et être disposé à voyager

- Vous devez avoir un intérêt développé et une expérience dans le domaine de la restauration des dommages et des réclamations d'assurance

État de la description

Cette description de poste est un aperçu des principales responsabilités et attentes du poste de développement des affaires. Les tâches du rôle ne se limitent pas à ce qui précède et sont susceptibles d'être modifiées.

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