Client Support

3 weeks ago

Red Deer, Canada Lakeland HR Solutions Full time

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

Responsibilities

- Support the daily operation of Client Service programs.
- Respond to client walk-ins and crisis calls at the Bonnyville Office.
- Monitor and respond to requests on the crisis chat platform.
- Ensure appropriate coverage for crisis response when required.
- Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling.
- Primary and co-facilitation of waitlist groups, family/caregiver support workshops.
- Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making.
- Providing appropriate community resources, referral options, and soft transfers to other human service providers.
- Maintain appropriate documentation and record keeping within Client Management System (CaseWorks).
- Assist with special projects and other duties as assigned by the supervisor.

Qualifications

- Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered.
- Previous counselling experience in sexual assault preferred.
- Minimum 2-5 years experience in the field of counselling, mental health, or social services.
- Demonstrate ability in written and oral communication.
- Valid driver’s license and reliable transportation.
- Proficient in MS Office, (Outlook, Word, Excel) and case management database.
- Detail-oriented and well organized.
- An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset.

What DCSC Offers

- Competitive salary.
- Full health benefits.
- RRSP program.
- Generous paid vacation time.
- Strong focus on staff wellness and work-life balance.
- Professional development opportunities.

Recruitment Supported by Lakeland HR Solutions.

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