Front Desk Night Audit

4 weeks ago

Markham, Canada InnVest Hotels Full time

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

- Create a welcoming environment for our guests.

- Register guests and assign rooms, accommodating special requests whenever possible.

- Complete pre-registration and blocking of rooms for reservations/guest arrival.

- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

- Understand room status and room status tracking.

- Know room locations, types of rooms available, and room rates.

- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

- Process guest check-outs.

- Post and file all charges to guest, master, and city ledger accounts.

- Work closely with all hotel departments to improve service delivery and efficiency.

- Coordinate guestroom maintenance work with the engineering and maintenance division.

- Report any unusual occurrences or requests to the manager or supervisor.

- Know all safety and emergency procedures, is aware of accident prevention policies.

- Ensure the work environment is tidy and well organized at all times (lobby).

- Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

- Excellent written and verbal communication skills in English

- Excellent organizational, interpersonal and administration skills

- Proficient or familiar with computerized systems

- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

- Present a high degree of professional work ethic and image

- High school graduate or equivalent

- Availability to work day, evening and night shifts any day of the week including weekends and holidays

#J-18808-Ljbffr

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