Housing Support Team Lead

Job Description

Posted Wednesday, June 11, 2025 at 4:00 AM | Expires Monday, June 16, 2025 at 3:59 AM

Come Build Hope and Homes with Us

Housing Support Team Lead - Full Time

Position Description: Working as part of the interdisciplinary team and reporting to the Program Supervisor, the Housing Support Team Lead will implement housing stability strategies and oversee the housing support program. This role involves supervising and supporting housing program staff and volunteers, collaborating with Indwell’s leadership to uphold our mission, vision, and values. The position requires resilience and a willingness to work in challenging situations.

What matters to you? Being part of a work culture rooted in core values of DIGNITY, LOVE, and HOPE—embracing diversity, promoting equality and inclusion. A place that recognizes you as a LEADER, contributing your individuality to create communities that TRANSFORM lives.

About Indwell: Founded in 1974, our Christian charity serves people impacted by poverty and homelessness, aiming for HOPE and HOMES for All. We are Ontario’s fastest-growing developer of affordable, high-quality, efficient housing communities, supporting over 1200 tenants with health, wellness, and belonging services. Learn more at: indwell.ca/our-model

Hours of Work: 40 hours/week. The program operates 7 days a week, including public holidays. Flexibility for evening and weekend hours is required, along with participation in a 24/7 on-call schedule rotation to respond to urgent needs. Program schedules may vary depending on demand.

Key Responsibilities:

- Support to Residents: Demonstrate understanding of psychosocial rehabilitation, recovery models, harm reduction strategies, and crisis de-escalation. Facilitate case management, develop support plans, respond to concerns with compassion, and reinforce life skills. Assist with intake and orientation, and develop group programming.
- Team Support and Leadership: Supervise and support the Housing Support team, conduct regular check-ins, participate in recruitment, oversee onboarding, and support the implementation of assessment tools and policies. Foster positive team dynamics, participate in team and agency meetings, and maintain relationships with community partners. Lead case conferences, manage disputes, and coordinate property maintenance and tenant move-ins.
- Leadership and Development: Promote spirituality in line with organizational values, engage in self-reflection, support diversity and inclusion, and lead teams to achieve shared goals. Stay informed on best practices and emerging trends in housing stability.
- Health, Safety, and Administration: Maintain a safe work environment, respond to emergencies, complete documentation accurately, and ensure proper record keeping, including rent and occupancy data. Follow organizational policies.

Qualifications:

- Commitment to organizational values and standards
- Experience in mental health/addictions, case management, or interdisciplinary teams is beneficial
- Post-secondary education or equivalent experience; lived experience is valued
- Strong communication, crisis management, and interpersonal skills
- Ability to work independently in high-stress environments, with organizational and problem-solving skills
- Knowledge of local resources and trauma-informed practices

We Offer:

- Paid vacation, extensive benefits, Employee Assistance Program, and group RRSP
- Orientation, professional development, social events, and a supportive work environment

Indwell values diversity and is committed to equity and inclusion. We encourage applications from Black, Indigenous, and racialized communities, and all qualified individuals.

To Apply: Submit your cover letter and resume at www.indwell.ca/careers. Only shortlisted candidates will be contacted. Personal information will be used solely for employment purposes and accommodations will be provided upon request.

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