Temporary Sales Associate

Temporary Sales Associate

Coach

Toronto, ON, CA

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Reports to: Store Manager

Seasonal Temporary Associate Job Description – Sale & Sales Support

The Temporary Associate role is part of the store’s overall success and efficiency during a high-volume period and supports our brand commitment to provide products to our customers. Our peak season is when we see the most amount of Coach customers and we are looking for passionate brand ambassadors to add to our store teams

Responsibilities include, among others:

- Engage customers using the Coach Experience Service expectation and selling behaviors

- Interact genuinely and naturally with the customer

- Maintain accuracy when operating POS and adhere to Coach cash handling policy

- Ensure accurate email/name and data capture where permitted by law

- Ensure proper phone etiquette is upheld when answering store calls

- Drive conversion through client engagement and omni selling techniques

- Support back of house tasks as needed

- Represent Coach brand appropriately

- Basic computer skills

- Ability to execute at a fast pace

- Attention to detail and accuracy

- Able to climb, bend and kneel

- Able to meet Coach Availability and Scheduling Expectations, including working a flexible schedule including nights, weekends, and holidays

Our Competencies for All Employees

- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.

- Creativity: Comes up with many new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; builds effective relationships with customers and gains their trust and respect.

- Dealing with Ambiguity: Can cope with change; can shift gears comfortably; can decide and act without the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; handles risk and uncertainty well.

- Drive for Results: Exceeds goals consistently; top performer; focused on bottom-line results.

- Interpersonal Savvy: Relates well to all kinds of people and builds constructive relationships using diplomacy and tact.

- Learning on the Fly: Learns quickly when facing new problems; versatile learner; open to change; quickly grasps the essence of tasks.

Our Competencies for All People Managers

- Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; articulates visions and strategies.

- Developing Direct Reports and Others: Provides challenging tasks and development discussions; supports career goals and development plans.

- Building Effective Teams: Fosters teamwork, morale, open dialogue, and a sense of belonging.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, please refer to the U.S. Store Compensation & Benefits.

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Job Segment: Outside Sales, Temporary, Sales Support, Sales, Contract

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