Park Operations Manager

Employer: Santa’s Village Inc.
Position: Park Operations Manager
Terms of Employment: Full-time / Permanent
Location: Bracebridge, Ontario
Employment Address: 1624 Golden Beach Road, Bracebridge, ON, P1L 1W8
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with
company policy. Eligible for Health, Dental and Vision Insurance. Also eligible for employee
discounts/perks and opportunities for professional development and advancement.
Salary: $ 90,005 CAD / year
Contact: Please send resumes to employment@santasvillage.ca and include “Park Operations
Manager” in the email subject line.

Job Overview: The Park Operations Manager is responsible for overseeing the daily operations
of all attractions, entertainment and ground services in the park. This role ensures a safe,
efficient, and enjoyable experience for guests while managing a team of ride operators,
entertainers and maintenance staff.
Duties:
Supervision:
o Leading and developing your operations team
o Providing effective training programs and mentorship
o Designing and implementing training initiatives that enhance team performance
o Ensuring staff are equipped with the necessary skills and knowledge
o Providing ongoing support and evaluating training outcomes to ensure high
standards of service and safety

Safety Compliance:
o Ensuring all rides and attractions comply with safety regulations and operational
standards
o Conducting regular inspections and audits of ride operations
Guest Experience:
o Monitoring guest interactions
o Addressing any issues or concerns promptly to maintain a positive guest
experience
Staff Scheduling:
o Developing and managing staff schedules to ensure adequate coverage during
peak and off-peak times
Operational Efficiency:
o Analyzing ride operation data to identify areas for improvement
o Implementing strategies to enhance efficiency
Maintenance Coordination:
o Collaborating with the maintenance team to schedule regular maintenance and
repairs, minimizing downtime for attractions

Emergency Response:
o Developing and communicating comprehensive emergency response procedures
to ensure all team members are thoroughly trained and equipped for effective
response
o Managing First Aid responders, ensuring they are well-prepared to handle
emergencies efficiently and safely

Budget Management:
o Assisting in management of the operational budget for ride operations,
entertainment and festivals, including labour costs, supplies, and maintenance

Training Programs:
o Developing and executing comprehensive training programs for both new and
existing staff with a focus on ride operations, safety protocols, and guest service
excellence
o Ensuring that all training materials and methodologies align with industry
standards and organizational objectives

Grounds and Landscaping:
o Overseeing the overall upkeep of the park and providing supervision to the
Landscaping and Grounds team
o Planning landscape designs and identifying key focus areas
o Developing a regular maintenance schedule to ensure a pristine and well-
maintained environment

Requirements:
Completion of College program in Hospitality Management, Business Administration, or
related field
1+ years of experience in attractions/recreational operations management, preferably in
a theme park, recreational, or entertainment environment
Strong leadership and team management skills
Must have a working knowledge of attraction systems, including coaster block systems,
safety system redundancy, as well as Technical Standards and Safety Authority
standards and protocols
Must have a working knowledge of multiple ride platforms and experience with
negotiating, and procuring amusement devices
Experience developing attractions operating procedures, training and contractual terms
for attraction procurement
Excellent communication and interpersonal abilities
Strong leadership skills and a passion for guest service
Knowledge of safety regulations and operational best practices for amusement rides
Ability to work in a fast-paced environment and make quick decisions under pressure
Flexibility to work weekends, holidays, and extended hours as needed
Duties require being outdoors in all types of weather

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