Senior Product Owner

Job Summary

The Senior Product Owner leads the development of complex features, larger product areas, or multiple product lines within a product portfolio. This role ensures delivery aligns to business outcomes and customer needs, with accountability for discovery, prioritization, and iteration. The Senior Product Owner acts as a subject matter expert, guiding squads and contributing to roadmap shaping while informally mentoring junior Product Owners. They ensure successful product delivery that aligns with the broader product vision.

Duties & Responsibilities

- Own backlog prioritization for complex product areas, ensuring alignment with strategic objectives and measurable outcomes.

- Lead discovery efforts, market analysis, usability testing to validate problem statements and determine solutions.

- Partner with Product Leads and Designers to shape medium-term roadmap and quarterly objectives.

- Act as the primary liaison between business stakeholders, customers, and development teams.

- Define, monitor, and report on product metrics (adoption, conversion, CSAT, operational efficiency) ensuring product performance aligns with goals.

- Proactively identify opportunities for product innovation, simplification, and customer experience improvements.

- Champion agile best practices and continuous improvement within the product team.

- Contribute to the strategic planning and roadmap development process.

- May informally mentor and guide junior Product Owners on backlog management, stakeholder engagement, and product practices.

- Facilitate clear communication across executives, business leads and technology.

- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

- Teamwork: Working collaboratively with others to achieve organizational goals.

- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

- Bachelor's degree in Business, Computer Science, Marketing, or a related field, required.

- 4+ years of experience as a Product Owner or equivalent role in an agile environment, preferably with experience leading complex initiatives, required.

- Expertise in agile methodologies (Scrum, Kanban) and product management tools, required.

- Demonstrated ability to drive product success from conception to launch and iteration.

- Excellent communication, negotiation, and stakeholder management skills.

- Strong analytical skills with the ability to interpret data and make data-driven decisions.

- Experience in the airline industry, particularly with operational systems or customer-facing platforms, an asset.

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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