Ocean Import Shipment Coordinator

3 weeks ago


Quebec, Canada Cgl Cohesion Global Logistics Llc Full time

- Handling Ocean Import freight files and coordinating shipment delivery arrangements.
- Verifying OBL (Original Bill of Lading) and payment requirements prior to shipment release.
- Monitoring and responding to all incoming communications from clients and business partners (domestic and overseas) to manage daily operational issues.
- Verifying bookings and obtaining appropriate approvals before relaying information overseas.
- Coordinating cargo bookings with transport companies.
- Managing and billing storage/demurrage charges for approved accounts.
- Ensuring timely approval of supplier invoices and verifying overseas agent remittance.
- Resolving customer complaints efficiently and implementing measures to prevent recurrence.
- Addressing internal and operational problems promptly to prevent service deficiencies or customer dissatisfaction.
- Continuously improving internal systems and procedures to enhance customer service and departmental efficiency.
- Performing additional tasks and duties as assigned.

Qualifications

- A minimum of two (2) years of experience in a similar role, preferably with an International Freight Forwarding organization.
- Strong interpersonal and communication skills, with a customer service focus.
- Excellent organizational skills, with the ability to set priorities and manage workloads efficiently.
- Ability to perform well under pressure in a fast-paced environment.

Application Procedure

This position offers a career path with many opportunities in an ever-growing company within a thriving global industry. Qualified candidates should forward their C.V. along with a cover letter to:

Human Resources

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