Application Support Consultant
1 week ago
Click here to apply online
Title
Application Support Consultant
Overview
Our client is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Our next‑generation, people‑centered software combines industry‑specific functionality with information from multiple applications and data stores to provide comprehensive knowledge of the individual. Our client’s Support organization ensures a high level of customer satisfaction by providing excellence in technical support to partners and Fortune 100 clients for all of our client’s solutions. As a Support Consultant you will have the opportunity to use your technical, problem‑solving, communication, customer‑facing skills and share your knowledge of our client’s model‑driven technology.
Position Accountabilities
- Troubleshooting, problem determination and analysis, both remote and local, in complex highly integrated, highly customized client production environments.
- Understanding and documenting customer enhancement requirements and working with Product Managers to prioritize and influence this company’s product road map.
- Closely working with Professional Services and Product Managers serving as customer advocates.
- Creating, testing and deploying software patches.
- Creating and updating customer hot fix release notes.
- Delivering issue status reports and action plans, both written and verbal, to customers as per customer service level agreements.
- Entering, updating and managing customer issues in Defect Management and Issue/Case Management Systems.
Position Requirements
- Strong written and oral communicator.
- Technical related diploma with 2‑5 years of software development experience, including co‑operative work terms and internships.
- Strong object‑oriented programming and design patterns experience.
- Understanding of web services technologies such as WSDL/XSD and SOAP.
- Understanding of enterprise messaging technologies such as JMS and WebSphere MQ.
- Familiarity with scripting languages such as VBscript, Javascript, Scheme.
- Knowledge of relational database technologies such as Microsoft SQL Server, Oracle, DB2.
- Familiarity with application server technologies such as WebSphere and JBoss.
- Customer focused with a high degree of professionalism and acumen for critical/high priority production situations.
- Brainstorming and out of the box approach to problem investigation.
- Solutions focused with a track record of taking initiative to find the best ideas.
- Available to work overnight on‑call rotation.
- Willingness and experience working within a flexible and collaborative team environment.
- Familiarity or experience with Financial Services organizations, such as Wealth Management, Life Insurance, P&C Insurance, Investment Banking and Retail Banking is an asset.
- Candidates will be working directly with customers and may be required to travel (mainly within Canada and to the US) and work at customer sites.
Referral
If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $350 referral fee. Please contact us for more details.
Click here to apply online
#J-18808-Ljbffr
-
Consultant, Application Support
3 weeks ago
Toronto, Canada CIBC Full timeConsultant, Application Support – Join CIBC to bring modern banking solutions to clients. What You'll Be Doing As a Consultant, Application Support, you will elicit requirements from stakeholders, create Business and Functional Requirement documents, participate in User Acceptance Testing (UAT), prepare training and draft communications for end‑users....
-
Consultant, Application Support
3 weeks ago
Toronto, Canada CIBC Full timeConsultant, Application Support – Join CIBC to bring modern banking solutions to clients. What You'll Be Doing As a Consultant, Application Support, you will elicit requirements from stakeholders, create Business and Functional Requirement documents, participate in User Acceptance Testing (UAT), prepare training and draft communications for end‑users....
-
Consultant, Application Support
2 weeks ago
Toronto, Canada CIBC Full timeConsultant, Application Support – Join CIBC to bring modern banking solutions to clients. What You'll Be Doing As a Consultant, Application Support, you will elicit requirements from stakeholders, create Business and Functional Requirement documents, participate in User Acceptance Testing (UAT), prepare training and draft communications for end‑users....
-
Application Support Consultant
3 weeks ago
Toronto, Canada ROSS Full timeOur client is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Their people-centered software combines industry-specific functionality with information from multiple applications and data stores to provide comprehensive knowledge of the...
-
Application Support Consultant
1 week ago
Toronto, Canada ROSS Full timeClick here to apply online Title Application Support Consultant Overview Our client is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Our next‑generation, people‑centered software combines industry‑specific functionality with...
-
Application Support Consultant
7 days ago
Toronto, Canada ROSS Full timeClick here to apply online Title Application Support Consultant Overview Our client is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Our next‑generation, people‑centered software combines industry‑specific functionality with...
-
Application Support Consultant
2 weeks ago
Toronto, Canada ROSS Full timeOur client is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Their people-centered software combines industry-specific functionality with information from multiple applications and data stores to provide comprehensive knowledge of the...
-
Application Support Consultant
2 weeks ago
Toronto, Canada ROSS Full timeOur client is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Their people-centered software combines industry-specific functionality with information from multiple applications and data stores to provide comprehensive knowledge of the...
-
Application Production Support Consultant
3 weeks ago
Toronto, Canada CIBC Full timeApplication Production Support Consultant Join to apply for the Application Production Support Consultant role at CIBC . We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...
-
Application Production Support Consultant
3 weeks ago
Toronto, Canada CIBC Full timeApplication Production Support Consultant Join to apply for the Application Production Support Consultant role at CIBC. We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...
